Alice-Kristine Harris

Execute a range of hair care and styling services, including cutting, coloring, and styling, tailored to client preferences. Consistently build and maintain strong client relationships by delivering exceptional results. Provide valuable hair care consultations and education on product usage and self-maintenance for healthy hair. Stay updated on current hair trends and techniques to ensure clients receive fashionable and satisfying experiences. Efficiently manage appointment scheduling and payment collection. Prioritize cleanliness and sanitation in the work area to create a safe and hygienic environment.

Proficiently crafted and served a wide range of beverages, consistently meeting high customer volumes during special events, evenings, and weekends. Managed opening and closing duties, including printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory to ensure smooth operations. Maintained a well-stocked and presentable bar to meet customer needs while adhering to alcohol awareness procedures to prevent excessive guest intoxication. Additionally, I played a key role in training and mentoring new bartenders, imparting expertise in drink preparation, product promotion, garnish preparation, and sanitation protocols to maintain high service standards.

Processed payments and maintained an accurate sales register to ensure prompt and efficient customer service. Skillfully trimmed, cut, and shaped hair and hairpieces in accordance with customer preferences, delivering high-quality hair care services. Managed the daily counting and documentation of opening and closing cash amounts to maintain financial accuracy. Built a loyal client base through consistent delivery of exceptional services, earning trust and customer satisfaction.

Trained and mentored new staff, ensuring they adhered to correct procedures, compliance requirements, and performance strategies, contributing to a well-prepared and efficient team. Controlled and monitored cash and credit card payment transactions at the front desk, effectively reducing errors and enhancing financial accuracy. Managed multi-channel communication by responding to telephone, email, and in-person inquiries, addressing reservations, hotel information, and guest concerns with a professional and customer-centric approach. Provided a warm and welcoming experience to guests at the front desk, engaging in pleasant conversations and overseeing the check-in process. Additionally, I skillfully prepared weekly employee work schedules, aligning staffing with operational needs for optimal efficiency.