ALEXUS WOODARD
Customer Service Expert
RALEIGH,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Language
Work History
CUSTOMER SERVICE REPRESENTATIVE
everise
Raleigh, NC
01.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed department call volume of 70 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CLIENT RELATION SPECIALIST
Conduent
Raleigh, NC
08.2020 - 12.2022
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducted regular reviews of client accounts, identifying opportunities for upselling or additional support services.
- Leveraged industry knowledge to provide valuable insights on market trends and competitor offerings, ensuring clients received the best possible advice.
- Managed department call volume of 60 calls per day and coordinated department schedules to maximize coverage during peak hours.
CALL CENTER REPRESENTATIVE
ALLSTATE
Raleigh, NC
06.2017 - 07.2020
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
- Managed department call volume of 55 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
ASSOCIATES OF SCIENCE - ACCOUNTING
WAKE TECHNICAL COMMUNITY COLLEGE
Raleigh, NC05.2026
High School Diploma -
Triton High School
Erwin, NC 05.2001 -
Skills
- Customer service
- Problem-solving
- Active listening
- Product knowledge
- Call management
- Adaptability and flexibility
- Complaint resolution
- Time management
- Data entry
- Call center experience
- Customer relationship management (CRM)
- Payment processing
Timeline
CUSTOMER SERVICE REPRESENTATIVE
everise
01.2022 - Current
CLIENT RELATION SPECIALIST
Conduent
08.2020 - 12.2022
CALL CENTER REPRESENTATIVE
ALLSTATE
06.2017 - 07.2020
High School Diploma -
Triton High School
05.2001 -
ASSOCIATES OF SCIENCE - ACCOUNTING
WAKE TECHNICAL COMMUNITY COLLEGE