ALEXUS POWELL
Charlotte
Summary
Dynamic operations and resident services professional with a proven track record in managing community operations, enhancing resident relations, and driving compliance and process improvements. Expertise in resolving escalations and ensuring adherence to lease regulations while boosting customer satisfaction through proactive communication and operational excellence. Strong ability to foster cross-functional collaboration, lead teams effectively, and utilize property management systems to optimize efficiency and achieve positive outcomes. Recognized for delivering exceptional service, building lasting relationships, and aligning efforts with organizational goals through integrity and accountability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Support Manager
Tricon
10.2024 - Current
- Serves as the primary point of contact for all resident relations and escalations, independently resolving complex service, compliance, and habitability issues while maintaining high resident satisfaction and community standards.
- Oversees full-spectrum property operations, including move-ins, move-outs, lease compliance, HOA coordination, and code enforcement, ensuring seamless execution of policies, procedures, and local regulations.
- Leads resident experience initiatives from application approval through post–move-in follow-up, providing onboarding, education on community rules, and proactive issue resolution to enhance retention and community engagement.
- Enforces lease and HOA compliance consistently and fairly, balancing accountability with resident relations to protect community safety, appearance, and property value.
- Collaborates cross-functionally with maintenance, legal, centralized operations, and leadership teams to address escalations, mitigate risk, and implement solutions that improve operational efficiency.
- Drives operational excellence through accurate reporting, audits, process improvements, and performance tracking, ensuring occupancy stability, regulatory compliance, and overall success.
Resident Account Specialist
IRT Living
06.2023 - 10.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Collected and reported monthly expense variances and explanations.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Supported departmental goals by contributing to the development of strategic initiatives and action plans.
Community Association Manager Assistant
Marsh Landing Management Company Inc.
01.2023 - 06.2023
- Handled high volume homeowner calls and emails, conducted compliance inspections and enforced HOA policies.
- Attended all Board meetings while providing administrative support and creating meeting agendas.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Managed invoice processing and submission for payment approval.
- Performed day to day full-cycle accounts payable transactions to ensure accurate and timely payment processing.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
Assistant Community Manager
IRT Living
10.2021 - 12.2022
- Effectively completed daily duties including receiving and applying payments, supporting with occupancy and retention, and reviewing lease applications.
- Strategically planned ideas to improve community operations and increase revenue.
- Used communication, negotiation, and problem-solving skills to settle neighborhood disputes.
- Coordinated resident events, designed flyers, and implemented marketing strategies.
- Attended all scheduled eviction hearings on the behalf of the property.
- Provided leadership, guidance and support to staff members.
Assistant Community Manager
GVA Property Management
06.2021 - 10.2021
- Assisted in managing daily operations of community.
- Managed financial activities for rent collection, rental increases, late payments and check returns.
- Oversaw leasing team to ensure applicant file accuracy, along with leasing training and coaching.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Leasing Consultant
GVA Property Management
03.2020 - 06.2021
- Generated renewals and helped maintain resident retention by delivering top-notch customer service skills and building rapport.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Created and maintained newsletters to keep residents aware of upcoming events and activities.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
Associate of Applied Science - Business Management
Greenville Technical College
Greenville, SC12.2022
Certificate - Human Resources Management
Greenville Technical College
Greenville, SC12.2022
Skills
- MS Office Suite (Excel, Word, Outlook)
- Property Management Software: Yardi, Entrata
- Accounts Receivable & Payable Oversight
- Landlord-Tenant & Eviction Law Compliance
- Reporting & Performance Tracking
- Resident Relations & Escalation Management
- Strategic Problem-Solving & Decision Making
- Strong Communication & Interpersonal Skills
Certification
National Apartment Association: Certified Apartment Leasing Professional (CALP)
Timeline
Resident Support Manager
Tricon
10.2024 - Current
Resident Account Specialist
IRT Living
06.2023 - 10.2024
Community Association Manager Assistant
Marsh Landing Management Company Inc.
01.2023 - 06.2023
Assistant Community Manager
IRT Living
10.2021 - 12.2022
Assistant Community Manager
GVA Property Management
06.2021 - 10.2021
Leasing Consultant
GVA Property Management
03.2020 - 06.2021
Certificate - Human Resources Management
Greenville Technical College
Associate of Applied Science - Business Management
Greenville Technical College