Alexus Powell
Charlotte
Summary
Experienced, goal-driven leader with a proven track record in property management, business administration, and customer service. Known for a meticulous attention to detail and a collaborative approach to team leadership. Adept in financial analytics, with a strong ability to communicate effectively, organize complex projects, and implement strategic plans. Demonstrated success in surpassing company goals through independent motivation and strategic problem-solving. Committed to driving growth and efficiency while maintaining high standards of service and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Account Specialist
IRT Living
06.2023 - Current
- Achieves high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Collects and reports monthly expense variances and explanations.
- Resolves complex billing and payment issues for balanced, accurate accounts.
- Manages multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Develops strong relationships with customers to foster timely payments and account resolution.
- Supports departmental goals by contributing to the development of strategic initiatives and action plans.
Assistant Community Association Manager
Marsh Landing Management Company Inc.
01.2023 - 06.2023
- Handled high volume homeowner calls and emails, conduct compliance inspections and enforce HOA policies.
- Attended all Board meetings while providing administrative support and creating meeting agendas.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Processed and submitted invoices for payment
- Performed day to day full-cycle accounts payable transactions to ensure accurate and timely payment processing.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
Assistant Community Manager
IRT Living
10.2021 - 12.2022
- Effectively completed daily duties including receiving and applying payments, supporting with occupancy and retention, and reviewing lease applications.
- Strategically planned ideas to improve community operations and increase revenue.
- Used communication, negotiation, and problem-solving skills to settle neighborhood disputes.
- Coordinated resident events, designed flyers, and implemented marketing strategies.
- Attended all scheduled eviction hearings on the behalf of the property.
- Provided leadership, guidance and support to staff members.
Assistant Community Manager
GVA Property Management
06.2021 - 10.2021
- Assisted in managing daily operations of community.
- Managed financial activities for rent collection, rental increases, late payments and check returns.
- Oversaw leasing team to ensure applicant file accuracy, along with leasing training and coaching.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
Leasing Consultant
GVA Property Management
03.2020 - 06.2021
- Generated renewals and helped maintain resident retention by delivering top-notch customer service skills and building rapport.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Created and maintained newsletters to keep residents aware of upcoming events and activities.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
Associate of Applied Science - Business Management
Greenville Technical College
Greenville, SC12.2022
Certificate - Human Resources Management
Greenville Technical College
Greenville, SC12.2022
Skills
- Entrata Software
- Microsoft Office
- Yardi, LRO and MRI Programs
- Accounts Receivable/Payable
- Tenant and Eviction Law
- Conflict Resolution
- Account Administration
- Strategic Planning
- Time Management
Certification
National Apartment Association: Certified Apartment Leasing Professional (CALP)
Timeline
Resident Account Specialist
IRT Living
06.2023 - Current
Assistant Community Association Manager
Marsh Landing Management Company Inc.
01.2023 - 06.2023
Assistant Community Manager
IRT Living
10.2021 - 12.2022
Assistant Community Manager
GVA Property Management
06.2021 - 10.2021
Leasing Consultant
GVA Property Management
03.2020 - 06.2021
Associate of Applied Science - Business Management
Greenville Technical College
Certificate - Human Resources Management
Greenville Technical College
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