Alexus Lyons
Tarboro
Overview
14
14
years of professional experience
Work History
Op 2
Thermofisher
Greenville
09.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported sterile fill-finish operations at a flagship pharmaceutical manufacturing facility.
- Ensured ongoing compliance with GMP and FDA manufacturing standards.
- Keep all rooms cleaned for manufacturing.
Filling Operator
Pfizer
Rocky Mount
08.2018 - 08.2022
- Operated filling machines to ensure smooth production processes.
- Monitored product quality during filling operations for compliance.
- Maintained cleanliness and organization in the production area daily.
- Conducted routine inspections of machinery to ensure optimal performance.
- Followed safety protocols and guidelines during all filling operations.
- Documented production data accurately for record-keeping purposes.
- Calibrated measuring devices used for testing products before packaging.
- Loaded and unloaded materials from pallets onto the production line.
- Cleaned equipment as needed to maintain a safe working environment.
- Inspected filled containers for accuracy and quality control.
- Maintained accurate records of production, waste, and other related data.
Specialty Agent
Alorica
Rocky Mount
06.2017 - 07.2018
- Managed customer inquiries and resolved issues through effective communication.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Collaborated with management to improve workflow processes and service delivery.
- Conducted quality assurance reviews to ensure compliance with company standards.
- Provided customer service to clients through phone and email communication.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Implemented marketing strategies to attract new clients.
Shift Manager
KFC
Tarboro
02.2011 - 05.2017
- Supervised team members during busy shifts to ensure efficient service delivery.
- Trained new employees on food safety and customer service protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted regular quality checks to ensure food preparation met company standards.
- Resolved customer complaints swiftly to enhance guest satisfaction and loyalty.
- Scheduled staff shifts effectively to optimize coverage during peak hours.
- Coordinated daily operations to maintain a clean and organized work environment.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma -
Tarboro High SChool
Tarboro, NC06-2013
Skills
- Sterile processing
- Quality control
- GMP compliance
- Production documentation
- Fill-finish operations
- Customer relationship management
Timeline
Op 2
Thermofisher
09.2022 - Current
Filling Operator
Pfizer
08.2018 - 08.2022
Specialty Agent
Alorica
06.2017 - 07.2018
Shift Manager
KFC
02.2011 - 05.2017
High School Diploma -
Tarboro High SChool