Alexus Johnson
Charlotte
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Novant Health, Inc
Charlotte
01.2024 - Current
- Blood sugars collected if needed
- Performed 24 hour test on babies ,PKU’s, jaundice testing
- Hearing screening on babies
- Assist C-section/Vaginal moms with ambulatory
- Assist with removal of catheters
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Financial Consultant, Training Program
TIAA
Charlotte
11.2023 - 12.2023
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
- Conducted client meetings in order to review performance of current investments or discuss changes that may be needed due to changing markets or personal circumstances.
- Analyzed data from research studies in order to make recommendations about suitable investments for clients.
Account Resolution Specialist
Wells Fargo
Charlotte
03.2022 - 11.2023
- Provided superior customer service through effective communication skills.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Negotiated payment plans with customers to satisfy delinquent accounts.
- Reviewed client documentation for accuracy and completeness before processing payments.
Certified Nurse Assistant
Visiting Angels Home Health Care
Charlotte
01.2020 - 01.2022
- Assisted clients with daily living activities and personal care tasks.
- Monitored and documented clients' health status and vital signs.
- Communicated effectively with families regarding client needs and progress.
- Collaborated with healthcare professionals to develop care plans.
Certified Nursing Assistant
Elmcroft | Eclipse Senior Living
Charlotte
07.2019 - 09.2020
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
Personal Care Assistant
Carillon Assisted Living
Charlotte
03.2018 - 10.2019
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Transported clients from one location to another in an efficient manner.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Kept instruments and equipment clean and sanitized.
Education
Certification in Medical Billing & Coding -
Southeastern college
Charlotte, NC01-2023
Nursing School in Certified Nurse Assistance -
Divine Health Academy
Charlotte, NC08.2018
High school or equivalent -
Independence High School
Charlotte, NC02.2018
Skills
- Documentation expert
- Basic life support
- Responding to emergencies
- Claims processing
- Financial collections
- Inbound call management
- Data entry proficiency
- Customer research
- Data entry efficiency
- Call center experience
Certification
- Certified Nursing Assistant (CNA)
- Home Health Aide (HHA)
- First Aid/CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Nursing Assistant
Novant Health, Inc
01.2024 - Current
Financial Consultant, Training Program
TIAA
11.2023 - 12.2023
Account Resolution Specialist
Wells Fargo
03.2022 - 11.2023
Certified Nurse Assistant
Visiting Angels Home Health Care
01.2020 - 01.2022
Certified Nursing Assistant
Elmcroft | Eclipse Senior Living
07.2019 - 09.2020
Personal Care Assistant
Carillon Assisted Living
03.2018 - 10.2019
Certification in Medical Billing & Coding -
Southeastern college
Nursing School in Certified Nurse Assistance -
Divine Health Academy
High school or equivalent -
Independence High School