Alexus Herbert

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Trained new associates in company policies and procedures, fostering a supportive work environment.
• Increased revenue by cross-selling and upselling products and services.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.

• Assembled, sealed and loaded packages into correct trucks.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Used hand-held scanners and physical logs to accurately track item movements.
• Followed verbal and written instructions to properly move and ship products.

• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Achieved perfect attendance and on-time record.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
• Removed waste paper and other trash from premises to designated area.
• Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
• Used specified cleaning products in each guest room per company guidelines.
• Replenished guest room supplies, including water glasses, toiletries, and paper products.
• Responded to guest requests for assistance, toiletries and personal care items.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Serviced bathrooms, including cleaning, sanitizing and supply replenishment

• Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances

• Cleaned and maintained kitchen equipment and oven

• Prepared equipment for safe and efficient operation, including

lighting ovens or roasters at correct times and levels to achieve

desired temperatures

• Maintained safe food handling standards at all times

• Performed store opening and closing procedures thoroughly

• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Informed customers about special promotions and provided detailed information for various products

• Greeted customers entering store and promoted sales or special programs

• Arranged food items on serving tray and placed in take-out packaging to produce orders for customers

• Processed payments and counted change to complete transactions

• Wiped counters, and sanitized equipment to maintain clean food

prep and dining areas

• Checked identification to enforce age requirement for alcoholic beverages

• Monitored dining rooms for seating availability as well as service, safety and well-being of guests

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

• Prepared beverages and filled food orders for customers

• Set dining tables to prepare for diverse types of events and follow

strict service standards

• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

• Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches

• Counted cash in register drawer at beginning and end of shift

• Educated customers on promotions to enhance sales

• Mentored new team members on registers, meeting customer needs,

maximizing group performance and maintaining high satisfaction with customers