Alexis Toliver
Charlotte
Summary
Highly versatile leader with extensive expertise in administrative operations and customer service excellence. Demonstrates innovative problem-solving skills and a track record of enhancing efficiency across various sectors. Proven ability to lead teams, implement creative strategies, and drive organizational success through strategic planning and effective communication.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
New York Police Department
02.2016 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Secured confidential documents by maintaining proper storage and distribution.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated scheduling for approximately 200 employees across multiple departments.
- Developed detailed weekly analytical reports with MS Office applications.
- Managed high-capacity email systems, ensuring efficient internal and external communication.
- Maintained building inventory while adhering to fixed office budget.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Service Experience Representative
Nordstrom
06.2021 - 11.2024
- Provided outstanding customer service resulting in successful resolution of complex issues.
- Boosted revenue with effective upselling strategies.
- Consistently exceed performance targets and contributed to department success.
- Sustained accurate handling of customer data while following organizational guidelines.
- Refined shipping operations leading to consistent on-time delivery for upwards of 60 packages per day.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Social Work
College of Staten Island
Staten Island, NYSkills
- Microsoft Software
- Google Workspace
- Dropbox
- Adobe
- Oracle / ERP
- Data Entry (60 WPM)
- Organization and Record Management
- Switchboard Operations
- Dispatch Operations
- Report Writing
- Calendar Management
- Complaint Resolution
- Inventory Management
Timeline
Service Experience Representative
Nordstrom
06.2021 - 11.2024
Senior Administrative Assistant
New York Police Department
02.2016 - 11.2024
Social Work
College of Staten Island
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