Alexis Sanchez
Construction professional transitioning into project management with hands on experience in concrete quality control, field operations, and multi-location coordination. Responsible for quality oversight across nine concrete plants, managing inspections, compliance requirements, documentation, and operational improvements. Former U.S. Army infantry professional recognized for discipline, leadership, and the ability to perform in high-pressure environments. Currently pursuing Construction Management education while building expertise in project coordination, scheduling, cost awareness, and construction operations. Seeking a Project Engineer or Assistant Project Manager opportunity to leverage field experience, technical knowledge, and leadership skills to support successful project execution.
Work History
Quality Control Technician
2 Years 3 Months- Conducted routine inspections of concrete products for quality compliance.
- Documented test results and maintained accurate quality control records.
- Collaborated with production teams to address quality issues promptly.
- Operated testing equipment to evaluate concrete strength and durability.
- Ensured adherence to industry standards and company specifications consistently.
- Conducted tests on product samples and recorded results.
- Examined samples of raw materials before use in production.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Resolved customer complaints regarding product quality in a timely manner.
- Calibrated, validated or maintained laboratory equipment.
- Identified quality problems and recommended solutions.
National Accounts Customer Service Specialist
8 Months- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions using point-of-sale systems efficiently.
- Educated customers about product features and benefits effectively.
- Collaborated with team members to enhance service delivery standards.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Documented customer interactions accurately for future reference.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Airborne Infantryman
3 Years 5 Months- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on the basis.
Education
High School Diploma
Bachelors of Science in Business Administration - Construction Management
Skills
Certification
- Construction Materials Testing: Concrete Level I
- Concrete batch Techician
- OSHA 10