Alexis Piercy
Morganton
Summary
Skilled Kitchen Leader with background in managing fast-paced, high-volume kitchen environments. Strengths include strong leadership abilities, effective communication skills, and proficiency in coordinating tasks to increase efficiency. Experience includes planning menus, overseeing food preparation, and ensuring compliance with safety and sanitation standards. Previous roles demonstrated successful team management and quality assurance in culinary settings.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Kitchen Leader
Chiptole
Morganton
06.2025 - Current
- Led the preparation and cooking of menu items, ensuring adherence to food safety and quality standards.
- Trained and supported team members in food preparation techniques and kitchen operations to enhance productivity.
- Collaborated with team members to maintain a clean and organized kitchen environment, promoting efficiency and safety.
- Monitored inventory levels and assisted with stock rotation to ensure freshness and minimize waste.
- Implemented procedures for timely food service, contributing to a smooth workflow during peak hours.
- Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
Associate
Petsmart
Morganton
03.2024 - 07.2025
- Assisted in maintaining inventory accuracy by regularly checking stock levels and organizing merchandise efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing customer satisfaction.
- Collaborated with team members to ensure timely restocking of products, contributing to a well-organized sales floor.
- Maintained cleanliness and orderliness of work areas, ensuring a safe and pleasant environment for customers and staff.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Provided customer service support for inquiries, complaints, and returns.
Deli Associate
Food Lion
Morganton
01.2023 - 06.2024
- Prepared high-quality deli products according to specifications, maintaining consistency and enhancing overall service efficiency.
- Stocked and organized deli display cases, ensuring product freshness and compliance with health regulations for customer satisfaction.
- Assisted customers with inquiries, providing knowledgeable recommendations and fostering a welcoming shopping environment.
- Monitored product quality and freshness, promptly addressing any issues to maintain high standards of customer service.
- Followed food safety standards and sanitation practices, minimizing risks and ensuring a safe shopping experience for customers.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Checked expiration dates on packaged goods before placing them on display.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Manager
Gate Petroleum Company
Rock Hill
03.2018 - 09.2022
- Developed and implemented strategic initiatives that optimized resource allocation and reduced operational bottlenecks.
- Mentored junior staff, fostering a culture of continuous improvement and enhancing team productivity and engagement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
Culinary Entrepreneurship
Auguste Escoffier School of Culinary Arts
Boulder, CO 06.2025 - 03.2026
Freedom High School
Morganton, North CarolinaSkills
- Customer service
- Quality assurance
- Staff mentoring
- Conflict resolution
- Budgeting and cost control
- Time management
- Quality control
- Decision-making
- Schedule preparation
Certification
- ServSafe Certification
Accomplishments
- Food Service Manager of the year
- Inventory Manager of the year
Timeline
Kitchen Leader
Chiptole
06.2025 - Current
Culinary Entrepreneurship
Auguste Escoffier School of Culinary Arts
06.2025 - 03.2026
Associate
Petsmart
03.2024 - 07.2025
Deli Associate
Food Lion
01.2023 - 06.2024
Manager
Gate Petroleum Company
03.2018 - 09.2022
Freedom High School