Alexis Nelson
Raleigh
Summary
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Pathway Technologies
09.2023 - Current
- Managed and optimized day-to-day operational processes to ensure efficiency, quality, and timely delivery of services.
- Cross trained with Project Managers and kept projects organized from start to finish.
- Maintained, updates, and organized company files, both digitally and physically.
- Scheduled Preventative maintenance forms for corporate accounts, ensuring timely completion.
- Managed the general email box that receives over 400 weekly.
- Maintained professional relationships with customers and vendors, negotiating terms and contracts and resolving any invoice disputes.
- Assisted operations manager with planning of routine operations and special projects.
Real Estate Transaction Coordinator
The Tranquil TC
06.2023 - Current
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Ensured compliance with industry regulations through diligent monitoring of transaction timelines and adherence to established policies.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
Client Relations Specialist
Siemens Healthcare
06.2022 - 06.2023
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Collaborated closely with cross-functional teams to optimize call handling processes and ensure smooth service scheduling.
- Logged call information and solutions provided into internal database.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
Education
Bachelor of Arts - Music
North Carolina Central University
Durham, NC12.2015
Skills
- Time Management
- Workflow optimization
- Operational reporting
- Administrative support
- D-Tools
- SAP
- Service Ledger
- Communication
- Organizational management
- Project coordination
Timeline
Operations Assistant
Pathway Technologies
09.2023 - Current
Real Estate Transaction Coordinator
The Tranquil TC
06.2023 - Current
Client Relations Specialist
Siemens Healthcare
06.2022 - 06.2023
Bachelor of Arts - Music
North Carolina Central University
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