Alexis Miller
Laurinburg
Summary
Dynamic customer service professional with proven conflict resolution skills at Laurinburg Lanes. Adept at building rapport and fostering loyalty through active listening and empathy. Recognized for maintaining composure in high-pressure situations while efficiently processing payments and enhancing customer satisfaction. Committed to team development and delivering exceptional service experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Cashier
Laurinburg Lanes
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Teacher's Assistant
Carla’s Country Daycare
09.2023 - 07.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Babysitter
Families In The Community
03.2020 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Volunteer
Peace Holiness Church
05.2020 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Waitress/Export Executive
The Main Table
08.2020 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Art/Music
Richmond Community College
Hamlet, NC05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Payment processing
- Team development
- Staff training
- Building rapport
Certification
ServeSafe CertiCertification (2023)
Languages
ASL
Limited Working
Timeline
Teacher's Assistant
Carla’s Country Daycare
09.2023 - 07.2024
Customer Service Representative/Cashier
Laurinburg Lanes
02.2022 - Current
Waitress/Export Executive
The Main Table
08.2020 - 02.2023
Volunteer
Peace Holiness Church
05.2020 - 05.2023
Babysitter
Families In The Community
03.2020 - 03.2024
Associate of Arts - Art/Music
Richmond Community College
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