Alexis Long
Charlotte
Summary
Dynamic Deli Bakery Sales Manager with a proven track record at Food Lion, enhancing bakery sales through innovative merchandising and strategic marketing. Skilled in inventory management and team leadership, I foster a collaborative environment while driving customer satisfaction and optimizing store layout for increased revenue. Recognized for mentoring staff and maintaining food safety standards.
Overview
10
10
years of professional experience
Work History
Deli Bakery Sales Manager
Food Lion
07.2019 - 08.2022
- Employed creative merchandising techniques that showcased products attractively, enticing customers to make purchases.
- Analyzed sales data to identify trends and adjust strategies accordingly for maximum revenue generation.
- Monitored competitor activity within the market to stay informed of industry trends and adjust strategies as needed.
- Organized special events and promotions to attract new customers and showcase seasonal products.
- Increased bakery sales by implementing effective marketing strategies and product promotions.
- Collaborated with the production team to ensure timely fulfillment of orders, maintaining high levels of customer satisfaction.
- Mentored and trained a team of sales associates, resulting in improved customer service and increased sales.
- Optimized store layout and product placement for an enhanced shopping experience, leading to higher average transaction values.
- Cultivated a positive work culture by recognizing employees'' accomplishments through incentive programs.
- Ensured compliance with food safety regulations while maintaining a clean work environment at all times.
- Handled escalated customer complaints professionally, resolving issues promptly to retain client loyalty.
- Regularly reviewed financial reports to track performance against goals; adjusted tactics when necessary.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching for continuous improvement.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms.
- Managed inventory levels for optimal stock availability, reducing waste, and maximizing profits.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored inventory levels and identified opportunities for cost savings.
Cake Decorator
Food Lion
11.2017 - 09.2019
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Precisely arranged display cases throughout workday to highlight finished products.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Coordinated services under supervision of lead baker.
- Provided input during team meetings on ways to improve the bakery''s overall performance, contributing to a collaborative work atmosphere.
Assistant Produce Manager
Food Lion
08.2015 - 11.2017
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
- Contributed to the development of new marketing materials such as flyers and signage by offering input on produce offerings that resonated with customers'' preferences.
- Monitored competitor activity within the marketplace, making necessary adjustments within the department based on industry trends or local demand changes.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Planned attractive produce displays, using color and texture to enhance.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Supported company initiatives by implementing sustainable practices such as recycling efforts and responsible sourcing of products.
- Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
- Selected items for specials and marked down items to reduce losses.
Deli Clerk
Food Lion
03.2012 - 07.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
High School Diploma -
West Charlotte High Scool
Charlotte06-2004
Skills
- Food safety regulations
- Sales process optimization
- Employee scheduling
- Merchandise planning
- Menu planning
- Budgeting expertise
- Store layout design
- Food management experience
- Icing techniques
- Supervisory experience
- Sanitation procedures
- Food presentation
- Cake decorating
- POS system operation
- Expiration monitoring
- Waste reduction
- Supply ordering
- Order management
- Expense tracking
- Baking equipment maintenance
- Bakery operations
- Display upkeep
- Proficient in cake decorating
- Slicer safety
- Well-versed in inventory management
- Food quality standards hygiene
- Food safety oversight
- Safety sanitation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Staff training and development
- Product knowledge
- Interpersonal skills
- Customer relationship management
Timeline
Deli Bakery Sales Manager
Food Lion
07.2019 - 08.2022
Cake Decorator
Food Lion
11.2017 - 09.2019
Assistant Produce Manager
Food Lion
08.2015 - 11.2017
Deli Clerk
Food Lion
03.2012 - 07.2015
High School Diploma -
West Charlotte High Scool
Similar Profiles
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Eric HiralalEric Hiralal
Office Associate at Food LionOffice Associate at Food Lion
Charles RyanCharles Ryan
PT Stocker at Food LionPT Stocker at Food Lion