Alexis Hughes
Fayetteville,NC
Summary
Determined Customer Success Specialist with a proven track record at VotingWorks, nurturing customer loyalty and driving repeat customer engagements . Expert in CRM software and strategic planning, I foster cross-functional collaboration and deliver exceptional service through genuine empathy. Successfully configured systems to meet client needs, resulting in improved customer satisfaction and operational efficiency. My commitment is to customer happiness and rising to every occasion. The currency in any workspace is personality and work ethic, I am pleased to be rich in both.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
VotingWorks
04.2024 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Organized product demonstrations and trial installations of equipment to promote products.
- Configured and modified product systems to meet customer-specific needs.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Presented technical presentations to clients to explain product features and benefits.
- Created product training plans centered on customer success and satisfaction.
- Wrote detailed technical documentation for company products.
- Collaborated with cross-functional teams to deliver successful product implementations.
Point of Sales Manager
Tidal Wave
02.2022 - 04.2024
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Advised business partners on how to best leverage reported information and drive actionable insights.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Held final approval for software versioning validation, providing oversight of pre-shipment revisions and updates.
- Introduced automated testing protocols, shortening software validation timeframes 20%.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Collaborated with upper management to drive strategy and implement new processes.
- Conducted all cross-functional communications for the successful opening of 130+ locations with 10 months.
Customer Success Associate
ES&S
11.2018 - 02.2023
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered over 5,000 units pre-release to customer to fit immediate needs and used strategic planning to conduct an update to all units within a 2 week time frame.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Alexandria, VA05-2026
Skills
- Customer onboarding
- Sales support
- Feedback collection
- CRM software
- Cross-functional coordination
- De-escalation techniques
- Strategic planning
- IT affluent
- Coding abilities
- Genuine Empathy
Timeline
Customer Success Specialist
VotingWorks
04.2024 - Current
Point of Sales Manager
Tidal Wave
02.2022 - 04.2024
Customer Success Associate
ES&S
11.2018 - 02.2023
Bachelor of Arts - Business Administration And Management
Strayer University
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