Alexis Cooper

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained current and accurate medical records for patients.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Transcribed phone messages and relayed to appropriate personnel.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

• Kept accurate records of patients' care, condition, and progress.
• Participated in ongoing training opportunities to stay current with best practices in health care aide services.
• Agreed to take on additional shifts and extra hours during busy periods
• Handled customer inquiries and suggestions courteously and protessionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered costant tole of customer lls titt inin want times,
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Scheduling patient appointments.

set up merchandise, clean displays, remove damaged items and organize displays. They are also responsible for adjusting prices as necessary, and completing logs and other documentation so that stores know when more products are needed.

•Helped customers locate products and checked store system for merchandise at other sites.

• Prepared merchandise for sales floor by pricing or taggi

• Provided positive first impressions to welcome existing, new, a potential customers.

• Organized racks and shelves to maintain store visual appeal,

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• I have also worked at the register with customers and self check out management.