Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Carswell

Raeford

Summary

Dedicated and results-driven professional with experience in leadership, operations management, and customer service. Proven track record of driving sales, improving customer satisfaction, and optimizing operations in fast-paced environments. Skilled in team management, inventory control, and process improvement. Proficient in food preparation, cooking, and customer relations. Strong communicator with experience in conflict resolution and training development.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education

Work History

Mailroom Supervisor

USPS, United States Postal Service
Fayetteville
08.2019 - 03.2023

- Led a team of employees, driving productivity and efficiency in a fast-paced warehouse environment

- Supervised daily operations, including receiving, processing, and shipping of packages, ensuring timely and accurate delivery

- Coordinated with management and staff to optimize workflow, manage workload, and meet performance goals

- Trained and developed team members, providing guidance and feedback to enhance skills and performance

- Resolved conflicts and addressed performance issues, promoting a positive and respectful work environment

- Implemented process improvements, increasing efficiency and reducing errors by 80%

- Maintained a safe and healthy work environment, adhering to USPS policies and procedures

- Managed inventory and resources, ensuring accurate tracking and reporting

- Coordinated with other departments, such as transportation and customer service, to ensure seamless operations

Shift Leader

Hungry Howies Pizza & Subs
Fayetteville
06.2018 - 07.2019

- Led a team of cooks, drivers, and customer service representatives, driving sales and customer satisfaction in a fast-paced QSR environment

- Prepared and cooked food to order, ensuring high-quality products and timely delivery

- Managed daily operations, including inventory management, cash handling, and scheduling

- Coordinated with management and staff to optimize workflow, manage workload, and meet performance goals

- Trained and developed team members, providing guidance and feedback to enhance skills and performance

- Resolved customer complaints and issues, promoting a positive and respectful experience

- Maintained a clean and safe work environment, adhering to health and safety standards

- Implemented promotions and marketing strategies

- Managed inventory and supplies, ensuring accurate tracking and reporting

Cashier

Little Caesars Pizza
Fayetteville
01.2018 - 06.2018
  • Prepared and cooked high-volume pizza orders, ensuring timely delivery and meeting quality standards

- Maintained a clean and organized kitchen, adhering to health and safety standards

- Worked effectively in a fast-paced environment, multitasking and prioritizing orders to meet demand

- Collaborated with team members to manage workload, promote teamwork, and ensure seamless operations

- Provided excellent customer service, addressing concerns and ensuring customer satisfaction

- Managed inventory and supplies, restocking as needed to maintain efficiency

- Participated in training and development, enhancing skills and knowledge of menu items and procedures

Education

High School Diploma
Raeford, NC

Some College (No Degree) - Phlebotomy Technician

Sandhills Community College
Pinehurst, NC

Skills

- Leadership and team management

- Operations management and optimization

- Communication and conflict resolution

- Training and development

- Process improvement and analysis

- Inventory management and tracking

- Project management

- Food preparation and cooking

- Customer service and relations

- Cash handling and scheduling

- Marketing and promotions

- Safety and compliance

- Time management and multitasking

Timeline

Mailroom Supervisor

USPS, United States Postal Service
08.2019 - 03.2023

Shift Leader

Hungry Howies Pizza & Subs
06.2018 - 07.2019

Cashier

Little Caesars Pizza
01.2018 - 06.2018

High School Diploma

Some College (No Degree) - Phlebotomy Technician

Sandhills Community College
Alexis Carswell