Alexis Blanton
Fayetteville,NC
Summary
An organized, hardworking, and dependable candidate successful at managing multiple priorities with a positive attitude. Seven years of customer service experience and wishing to continue to grow in skillset. Biggest strength is being detail-oriented with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
Seven Brew
12.2022 - 09.2024
- Supervised approximately 4-5 barista workers each shift to maintain and uphold store policies and optimize staffing patterns
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Barista Shift Lead
Dunkin Donuts
06.2016 - 02.2023
- Supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Cashier/ Personal Shopper
Walmart
02.2020 - 07.2021
- Generated friendly atmosphere by encouraging employees to greet and speak to customers
- Served customers quickly and efficiently and created strategies to prevent delays
- Monitored food preparation, production, and plating for quality control
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Trained new hires in food handling and safety protocols to boost knowledge and performance
- Consistently met deadlines and quality goals for accuracy and timeliness
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Tracked substitutions and informed customers of changes
- Greeted clients entering store to provide welcoming environment and friendly customer service
- Created attractive displays to attract more customers and increase sales
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
BSW - Social Work
Campbellsville University
Campbellsville, KY12.2023
High School Diploma -
Pulaski County High School
Somerset, KY05.2020
Skills
- Sanitation Guidelines
- Operational Procedures
- Store Opening and Closing
- Customer Loyalty
- Barista Training
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- Logical Reasoning
- Storage Organization
Additional Information
3.5, Deans List, Honorable Mention
Timeline
Barista Shift Lead
Seven Brew
12.2022 - 09.2024
Cashier/ Personal Shopper
Walmart
02.2020 - 07.2021
Barista Shift Lead
Dunkin Donuts
06.2016 - 02.2023
BSW - Social Work
Campbellsville University
High School Diploma -
Pulaski County High School
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