Alexis Blackwell
Statesville
Summary
Results-driven leader with expertise in program development and team management. Proven ability to enhance service quality and build strong client relationships, leading to increased satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Owner
A3 Janitorial Services
Statesville, NC
07.2025 - Current
- Developed and implemented efficient cleaning protocols to enhance service quality.
- Established strong client relationships, ensuring satisfaction and repeat business.
- Trained and mentored staff on best practices for janitorial services.
- Conducted regular inspections to maintain high standards of cleanliness and safety.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
Youth Development Professional
Boys and Girls Club
Statesville, NC
10.2020 - Current
- Facilitated engaging activities to promote youth development and social skills.
- Developed and implemented educational programs tailored to diverse interests and needs.
- Mentored junior staff, enhancing their effectiveness in program delivery and participant engagement.
- Collaborated with community organizations to expand resources and opportunities for youth participants.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Assisted with educational needs through tutoring and homework assistance.
Program Coordinator
Boys and Girls Club
Statesville, NC
10.2020 - Current
- Coordinated program schedules and activities to enhance member engagement and participation.
- Developed partnerships with local organizations to expand resource availability for youth programs.
- Implemented training sessions for staff and volunteers, improving service delivery and operational efficiency.
- Monitored program performance metrics to ensure alignment with organizational goals and quality standards.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Membership Coordinator
Boys and Girls Club
Statesville, NC
10.2020 - Current
- Facilitated onboarding processes for new members, ensuring seamless transitions and positive experiences.
- Maintained accurate membership database, ensuring data integrity and compliance with reporting requirements.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Maintained membership database, ensuring that all information was current and accurate.
- Analyzed membership data trends to identify areas for improvement and implemented targeted strategies to address them.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
21st Century Coordinator
Boys and Girls Club
Statesville, NC
10.2020 - Current
- Coordinated program schedules and activities to enhance youth engagement and participation.
- Developed and implemented training programs for staff to improve service delivery and program effectiveness.
- Collaborated with community partners to secure resources and support for club initiatives.
- Monitored participant progress and provided feedback to ensure achievement of developmental goals.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Statesville High School
Statesville, NCSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Staff management
Timeline
Owner
A3 Janitorial Services
07.2025 - Current
Youth Development Professional
Boys and Girls Club
10.2020 - Current
Program Coordinator
Boys and Girls Club
10.2020 - Current
Membership Coordinator
Boys and Girls Club
10.2020 - Current
21st Century Coordinator
Boys and Girls Club
10.2020 - Current
High School Diploma -
Statesville High School