Alexandria Pulliam
Summerfield
Summary
My name Is Alexandria Pulliam, I grew up in Lexington, North Carolina. I went to school at North Davidson High School, I graduated Cum Laude with Honors in business management and studies in Health Sciences. I was Vice President of HOSA club in high school. I went to college for three years, at first it was for Nursing in Geriatrics, I have too much of a big heart for that, so I went for business management. I have great customer service skills; I am very punctual and professional. I know how to actively listen and am very detailed oriented. I can easily work through tough situations and make sure the job gets done accurately. More so, I want to make sure that when someone hears my name they think of a someone who would stand behind that name with great skills and heart for people.
Professional with comprehensive experience in customer service leadership. Proven track record in driving team performance, resolving issues, and enhancing customer satisfaction. Strong focus on fostering collaboration, adapting to changing needs, and ensuring reliable service delivery. Skilled in conflict resolution, team training, and performance management. Reliable and results-driven with unwavering commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead/Retention Specialist
Utica National/ Founders Insurance
09.2022 - Current
- I handle incoming calls, process changes and payments.
- I also handle all escalation calls, I handle commercial and personal line accounts, I manage my own book and service the policies given.
- I complete certificate requests for commercial policies and present renewals.
Material Damage Adjuster
National General Insurance
08.2021 - 09.2022
- I handled claims that came in and processed all the way through till payout.
- I took all claims information and dealt with attorneys and lawyers to make sure claims were handled properly.
CSR/Insurance Agent
AAA Carolinas Insurance
08.2019 - 08.2021
- My Responsibilities were to make sure that calls got answered.
- I perform a lot of service work, updating policies and I have sold premium as well.
Customer Service Representative
Allgood Insurance/Cima Tax
07.2019 - 06.2020
- I worked alongside of an agent who helped me understand the quoting and endorsement procedure with homeowners and auto policies.
- I have made certificates of insurance for commercial insurance.
- The experience I have here being a customer service representative is that I have called pending cancellations, cancellations.
- I have made endorsements as well as quoting with different companies such as, National General, Progressive, Dairyland and Discovery.
- I have sat alongside of an agent and wrote renters insurance with the agent showing me how to do it as well.
- I am very organized; I take plenty of notes when talking to customers and helping them do whatever that is needed to be done to make sure that at the end of the day, they are happy with the experience they have had talking to me.
Office Coordinator
Touched by Angels Home Health LLC.
07.2017 - 07.2019
- My Responsibilities were to ensure that paychecks were done properly according to workers hours.
- I also ensured the client got the right caregiver based on the needs they needed throughout the day.
- I also filled in where was needed.
- I scheduled most of my day, while also going to clients homes and doing introductions for new caregivers.
Education
Bachelor of Arts - Accounting And Finance
University of North Carolina At Greensboro
Greensboro, NC03-2026
Associate of Arts - Business Administration
Guildford Technical Community College
Greensboro, NC05.2025
Skills
- Casualty insurance
- Property insurance
- Microsoft
- Excel
- Customer service
- CISR
- CBIA
- Customer satisfaction
- Policy enforcement
- Professional telephone demeanor
- Order fulfillment
- Customer relations
- Quality control
Certification
CISR
CBIA
Timeline
Customer Service Team Lead/Retention Specialist
Utica National/ Founders Insurance
09.2022 - Current
Material Damage Adjuster
National General Insurance
08.2021 - 09.2022
CSR/Insurance Agent
AAA Carolinas Insurance
08.2019 - 08.2021
Customer Service Representative
Allgood Insurance/Cima Tax
07.2019 - 06.2020
Office Coordinator
Touched by Angels Home Health LLC.
07.2017 - 07.2019
Bachelor of Arts - Accounting And Finance
University of North Carolina At Greensboro
Associate of Arts - Business Administration
Guildford Technical Community College
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