Alexandria Peoples
Raleigh
Summary
I am very dedicated with exceptional customer service skills and strong multitasking abilities. Proven track record in relationship building and problem-solving to enhance dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
LMRestaurants
Raleigh, NC
04.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Trained new servers on menu offerings and service protocols.
- Implemented upselling techniques to enhance guest experience and increase sales.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Coordinated with management to optimize workflow during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Shift Leader Manager
LMRestaurants
Raleigh, NC
04.2025 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored new team members on service excellence and operational procedures.
- Managed inventory levels, conducting audits to minimize waste and control costs.
- Collaborated with management to implement process improvements that enhanced efficiency.
- Led team meetings to communicate goals, expectations, and feedback effectively.
- Resolved customer inquiries promptly, maintaining high levels of satisfaction and loyalty.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Cashier
Harris Teeter
Fuquay-Varina, NC
06.2024 - 10.2025
- Processed high-volume transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained cleanliness and organization of checkout areas, enhancing customer experience and operational flow.
- Assisted customers with product inquiries, promoting loyalty through exceptional service and support.
- Trained new cashiers on checkout procedures, fostering a collaborative and knowledgeable team environment.
Dog Daycare Attendant
Southern Paws
Southern Pines, NC
01.2021 - 01.2024
- Supervised dog playgroups to ensure safety and engagement.
- Administered basic grooming tasks, enhancing overall pet hygiene.
- Monitored health and behavior of dogs, identifying any concerns promptly.
- Maintained cleanliness and organization of facility to promote a safe environment.
Education
Associate of Science - Business Management
Wake Technical Community College
Raleigh, NC06.2028
Skills
- Strong work ethic
- Complex Problem-solving
- Relationship building
- Strategic planning
- Sales techniques
- Work prioritization
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Team development
- Work Planning and Prioritization
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
Timeline
Server
LMRestaurants
04.2025 - Current
Shift Leader Manager
LMRestaurants
04.2025 - Current
Cashier
Harris Teeter
06.2024 - 10.2025
Dog Daycare Attendant
Southern Paws
01.2021 - 01.2024
Associate of Science - Business Management
Wake Technical Community College