Alexandria Lewis
Clinton
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Journey's Home Care
07.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
CNA - Certified Nursing Assistant
Inomancy Home Care Inc
05.2015 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Xerox
09.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
U.s. Security Associate
Xerox
04.2015 - 01.2016
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Assisted in the development of comprehensive security plans, ensuring a safe and secure environment for all occupants.
- Collaborated with local law enforcement for better coordination during critical incidents.
- Conducted routine inspections, identifying potential risks and addressing them proactively.
- Conducted thorough investigations into reported incidents, gathering evidence and collaborating with relevant parties for resolution or escalation as needed.
- Developed strong relationships with staff members across various departments to foster trust and collaboration in addressing potential security issues.
- Assisted in updating emergency response protocols, enhancing preparedness across the organization.
Education
High School Diploma -
Clinton High School
Clinton, NC06.2010
Skills
- Proficient in Microsoft Office Suite
- Efficient Data Input
- Regulatory Adherence
- Proficient Typist: 60 Words Per Minute
- Clinical Terminology Knowledge
- Customer Relations
- Skilled at Concurrent Prioritization
- Collaborative Team Development
- Detail-Oriented Approach
- Resilient During Challenging Circumstances
- Collaborative Team Engagement
- Effective Verbal Communication
- Prioritization and Planning
- Proficient in Microsoft Word
- Home Healthcare Services
- Comprehensive Vital Signs Evaluation
- Clinical Administrative Experience
- EMR System Proficiency
- Client Interaction
- Analytical Thinking Skills
- HIPAA Compliance Expertise
- Efficient Appointment Coordination
- Proficient in Organizational Management
Certification
- CNA, Ongoing
- CPR Certification, Ongoing
- BLS Certification, 03/01/25
- Driver's License, Ongoing
- Medical assistant, 03/01/24 to 03/01/25, 15247763
- CCMA Certification, Ongoing
- NRCMA, Ongoing
Timeline
Patient Care Coordinator
Journey's Home Care
07.2021 - Current
CNA - Certified Nursing Assistant
Inomancy Home Care Inc
05.2015 - Current
U.s. Security Associate
Xerox
04.2015 - 01.2016
Customer Service Representative
Xerox
09.2014 - 04.2017
High School Diploma -
Clinton High School
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