Alexandria Henderson
Charlotte
Summary
Enthusiastic experienced Operations Manager, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
07.2023 - Current
- Managed multiple hospitals to drive revenue growth and culture development
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Hospitals managed have been successful creating positive financial growth
- Train and develop Practice Managers across multiple markets within the current region
- Driving and building culture around the foundation and growth through Optimum Wellness Plans
- Manage Relief Veterinary Relationships through scheduling doctor coverage within assigned market
- Partnered with the ACOS to deliver outstanding financial results for the assigned hospital.
- Manage daily operations of hospital(s) to deliver consistent performance in Optimum Wellness Plan growth, market penetration and client and associate retention. Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.
- Use proven methods to promote hospital(s) and Practice growth.
- Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable Hospital Audit scores.
- Responsible for developing a stable, trained and technically competent paraprofessional team.
- Provide leadership to other area hospitals as needed throughout the market.
- Ensured compliance with all practice policies and procedures and with all local, state and federal laws.
- Participated in market level teams, discussions, and initiatives.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 20-30 office personnel.
Practice Manager
Greenock Farm Veterinary Hospital Mixed Animal Practice
07.2021 - 06.2023
- Facilitates resolution of client problems that other staff members and doctors are not able to finalize
- Resolves financial problems with clients, manages accounts receivable, and determine when special financial agreements are appropriate
- Develop staff through one on one development sessions
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of veterinary assistant’s, customer service representatives and support personnel.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 25 office personnel.
- Consulted with healthcare professionals on business decisions.
- Recruited, hired and trained all staff, providing direct supervision ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Practice Manager
Caring Hands Animal Hospital
03.2021 - 06.2021
- Responsible for updating and providing payroll to submit to HR manager
- Oversaw accounting, budgeting and financial reporting
- Created and implemented organizational policies and procedures
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Ordered all office supplies and kept check on inventory levels
- Provided supervision and management to team of support personnel
- Developed policies and procedures for effective practice management
- Assessed processes and procedures, complying with OSHA regulations
- Developed close working relationships with front office and back office staff
- Supervised team of 20 office personnel
- Developing and Maintaining weekly and monthly budgets
- Manage staff and DVM schedules
- Maintaining client relations and addressing client concerns
- Maintain standards according to American Animal Hospital Association
- Develop staff through one on one development sessions
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Education
Bachelors of Science - Health Studies
James Madison University
Harrisonburg, VA01.2016
Associate Degree - General Studies
Northern Virginia Community College
Manassas, VA01.2013
Skills
- Multi-Site Management
- Practice Management Development
- Referral management
- Policy and procedure development
- HIPAA and OSHA regulations
- Staff development
- Workflow management
- Regulatory compliance
- Workflow planning
- Performance metrics
- Continuous improvement
- Schedule management
- New hire training
- Staff management
- Budget oversight
- Workflow efficiency
Timeline
Practice Manager
Banfield Pet Hospital
07.2023 - Current
Practice Manager
Greenock Farm Veterinary Hospital Mixed Animal Practice
07.2021 - 06.2023
Practice Manager
Caring Hands Animal Hospital
03.2021 - 06.2021
Associate Degree - General Studies
Northern Virginia Community College
Bachelors of Science - Health Studies
James Madison University