Alexandria Burke
Raleigh
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Piada Italian Street Food. Proven ability to enhance guest experiences through effective upselling and personalized service, while maintaining cleanliness standards and fostering team collaboration. Committed to resolving customer concerns swiftly, ensuring satisfaction in high-volume dining environments and customer service/retention.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Asst Manager
Popeyes® Louisana Kitchen
Raleigh
05.2025 - Current
- Supervised daily operations to ensure compliance with brand standards.
- Managed inventory levels and ordered supplies as needed.
- Trained and mentored staff on customer service best practices.
- Developed schedules to optimize team efficiency during peak hours.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Coordinated promotional activities to support local marketing efforts.
- Monitored food safety procedures to uphold health regulations standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server/Cashier Team Lead
Piada Italian Street Food
02.2025 - 06.2025
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided excellent customer service in a fast-paced dining environment.
- Managed cash register, processed payments, and handled financial transactions accurately.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Shift Leader
Moe's Southwest Grille
11.2024 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Server/Third Key Manager
Twin City Chop House
05.2009 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Cosmetology And Small Business Mannagment
Davidson County Community College
Lexington, NC06-2005
High School Diploma -
Davidson County Early College
Lexington, NC05-2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food safety compliance
- Attention to detail
- Effective communication
- POS system operation
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Performance improvement
- Suggestive selling
- Dining area maintenance
- Allergy awareness
- Tableside etiquette
- Guest seating
- Item promotion
- Daily specials memorization
- Food and beverage pairings
Certification
ServSafe Certified
Timeline
Asst Manager
Popeyes® Louisana Kitchen
05.2025 - Current
Server/Cashier Team Lead
Piada Italian Street Food
02.2025 - 06.2025
Shift Leader
Moe's Southwest Grille
11.2024 - 03.2025
Server/Third Key Manager
Twin City Chop House
05.2009 - 11.2019
Associate of Arts - Cosmetology And Small Business Mannagment
Davidson County Community College
High School Diploma -
Davidson County Early College