Alexandra Maria Calix Henriquez
Durham
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
20
20
years of professional experience
Work History
MSR (Member Services Representative)
LCCU (Latino Community Credit Union)
06.2023 - Current
- Customer service, financial transactions, account opening and maintenance, member assistance, and compliance with credit union policies.
Team Lead OPD Manager
Walmart (USA)
08.2022 - 04.2023
- Management of Online, Pickup, and Delivery operations across the store.
Marketing Manager
PACASA
01.2010 - 01.2015
- Evaluate product demand and advertising strategies.
- Corporate social responsibility management (2015–2021).
Sales
PACASA
01.2008 - 01.2010
Restaurant Manager
Grupo INTUR
01.2006 - 01.2007
Education
Business Administration -
Universidad Católica De Honduras
Honduras01.2005
10th–12th Grade - undefined
Technical Institute in Electricity and Electronics ITEE
San Pedro Sula, Honduras01.1999
6th–10th Grade - undefined
Bilingual Institute Freedom
San Pedro Sula, Honduras01.1996
School - undefined
Happy Days School
San Pedro Sula, Honduras01.1994
Skills
- Effective management
- Microsoft programs
- Administration and cost control
- Development of work teams
- Commitment
- Work under pressure
LANGUAGES
English – Español
Timeline
MSR (Member Services Representative)
LCCU (Latino Community Credit Union)
06.2023 - Current
Team Lead OPD Manager
Walmart (USA)
08.2022 - 04.2023
Marketing Manager
PACASA
01.2010 - 01.2015
Sales
PACASA
01.2008 - 01.2010
Restaurant Manager
Grupo INTUR
01.2006 - 01.2007
10th–12th Grade - undefined
Technical Institute in Electricity and Electronics ITEE
6th–10th Grade - undefined
Bilingual Institute Freedom
School - undefined
Happy Days School
Business Administration -
Universidad Católica De Honduras