Alexandra Whalen
Jacksonville
Summary
Dedicated and customer-focused service advocate with 8+ years of experience providing exceptional support in fast-paced environments. Skilled at resolving customer issues, managing multiple systems, and maintaining professionalism in every interaction. Highly motivated to deliver quality service and compassionate care. Known for reliability, empathy, and the ability to handle complex customer inquiries with patience and efficiency.
Overview
11
11
years of professional experience
Work History
Household Manager
Self
Jacksonville
08.2022 - Current
- Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
- Managed household schedules and appointments for family members.
- Oversaw daily household operations and maintenance tasks efficiently.
- Coordinated meal planning and grocery shopping for balanced nutrition.
Customer Service Chat Representative
Turbotax via Sitel/Foundever
Remote
01.2024 - 05.2024
- Assist customers via chat and phone to resolve product and account issues.
- Documented each case into CRM systems and ensured timely resolution.
- Used multiple software platforms to troubleshoot and guide customers through solutions.
- Maintained service quality and efficiency in a high-volume support environment.
- Assisted customers with tax preparation and filing questions.
Store Opener/Closer
Panda Express ELPX LLC
Jacksonville
02.2022 - 07.2022
- Managed restaurant operations in absence of management.
- Provided exceptional service to customers, addressing inquiries and concerns.
- Collaborated with team members to optimize workflow efficiency.
- Managed the cash register, processed payments, and handled returns and exchanges.
- Opened store daily, ensuring cleanliness and readiness for operations.
Assistant Store Manager
Chipotle
Woburn
05.2017 - 11.2021
- Supervised 25+ team members, and ensured consistent customer satisfaction.
- Oversaw food safety compliance and sanitation standards throughout the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated staff schedules to optimize labor and improve service efficiency.
Shift leader
Firehouse Subs
Woburn
04.2015 - 05.2017
- Trained new team members on food preparation and customer service protocols.
- Monitored cash handling procedures to ensure accuracy during shifts.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Supervised daily operations and ensured compliance with health and safety standards.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Woburn High School
Woburn, MA06-2016
Skills
- Operations oversight
- Inventory management
- Customer relationship management
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Team building
Timeline
Customer Service Chat Representative
Turbotax via Sitel/Foundever
01.2024 - 05.2024
Household Manager
Self
08.2022 - Current
Store Opener/Closer
Panda Express ELPX LLC
02.2022 - 07.2022
Assistant Store Manager
Chipotle
05.2017 - 11.2021
Shift leader
Firehouse Subs
04.2015 - 05.2017
High School Diploma -
Woburn High School