Alexandra Wehunt
Wilmington
Summary
Dedicated administrative professional with a strong foundation in customer service, medical billing, and EMR charting. Proven ability to enhance patient experiences and streamline processes.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Therapy Kare
Wilmington, NC
10.2024 - Current
- Coordinated patient appointments and managed scheduling to optimize therapist availability.
- Maintained current clinical documentation and thorough case files using Ensora EMR software.
- Developed and maintained filing systems for patient records, ensuring confidentiality and compliance.
- Assisted in preparing therapy materials and resources, supporting therapists in delivering effective sessions.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical teams.
- Oversaw inventory management of office supplies, ensuring consistent availability while minimizing costs.
- Facilitated communication between patients and therapists, improving service delivery and patient satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided medical billing and coding duties.
- Played an active role in dispute resolution between healthcare providers, insurance companies, and patients regarding billing discrepancies or claim denials related to medical coding inaccuracies.
- Developed strong relationships with insurance providers to facilitate smooth claims processing and resolve disputes promptly.
- Enhanced patient experience by efficiently processing insurance authorization requests and promptly addressing inquiries.
- Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
- Improved patient reimbursement rates by streamlining insurance verification and authorization processes.
- Maintained a strong understanding of insurance verification processes, enabling accurate determination of patient financial responsibility.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and hospital policies.
Front Desk Receptionist/Insurance Verification Specialist
Graybar Chiropractic
Wilmington, NC
11.2023 - 08.2024
- Maintained electronic health records accurately, ensuring compliance with HIPAA regulations.
- Implemented workflow improvements that enhanced patient intake processes and reduced administrative errors.
- Led initiatives to streamline appointment reminder systems, improving patient attendance rates significantly.
- Enhanced patient satisfaction by providing a welcoming and organized reception area.
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Resolved customer concerns quickly by addressing issues directly or escalating them when necessary for swift resolution.
- Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
- Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.
- Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
- Supported a safe workplace environment by following established protocols regarding cleanliness and sanitization.
- Assisted chiropractors with patient care, contributing to an improved overall experience.
- Managed inventory of office supplies, reducing shortages and minimizing costs.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Reduced errors in medical coding by consistently reviewing and updating codes in accordance with industry standards.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Front Desk Receptionist
Myrtle Grove Animal Hospital
Wilmington, NC
07.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Implemented office procedures that improved efficiency in managing incoming calls and client interactions.
- Enhanced patient flow by monitoring wait times and optimizing appointment schedules for maximum productivity.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
Senior Receptionist/Trainer
College Road Animal Hospital
Wilmington, NC
10.2021 - 06.2023
- Managed daily front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between veterinary staff, clients, and external vendors to enhance service delivery.
- Trained and mentored junior receptionists on operational procedures and customer service best practices.
- Streamlined inventory management processes for clinic supplies, reducing waste and optimizing resource use.
- Developed client education materials to promote preventive care and enhance pet wellness awareness.
- Collaborated with management to create efficient workflow strategies that improved overall clinic operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
- Ensured timely distribution of mail packages to correct personnel while also managing outgoing shipments as required.
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
- Reduced wait times for guests by effectively scheduling appointments and managing room availability.
Front Desk Receptionist
Animal Emergency and Trauma Hospital/Eastern Carolina Veterinary Referral
Wilmington, NC
03.2021 - 10.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between clients and veterinary staff, enhancing patient care experience.
- Assisted in triaging emergency cases, prioritizing urgent needs for timely veterinary response.
- Provided excellent customer service, addressing client concerns and fostering positive relationships.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Utilized veterinary software to maintain accurate client records and appointment calendars.
- Provided compassionate communication to pet owners, addressing inquiries and concerns effectively.
Medical Records Specialist
Castle Branch
Wilmington, NC
03.2017 - 02.2021
- Reviewed and verified medical documentation for compliance with regulatory standards.
- Coordinated with healthcare providers to ensure timely updates of patient information.
- Implemented process improvements to enhance data entry efficiency and accuracy.
- Conducted audits of medical records to identify discrepancies and ensure quality control.
- Reviewed charts and flagged incomplete or inaccurate information.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maintained patient confidence by keeping patient records information confidential.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
Associate of Science - General
Ashworth College
Online08-2028
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2011
Skills
- Customer service
- Data entry
- Office administration
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Medical billing and coding
- EMR charting
Timeline
Administrative Assistant
Therapy Kare
10.2024 - Current
Front Desk Receptionist/Insurance Verification Specialist
Graybar Chiropractic
11.2023 - 08.2024
Front Desk Receptionist
Myrtle Grove Animal Hospital
07.2023 - 10.2023
Senior Receptionist/Trainer
College Road Animal Hospital
10.2021 - 06.2023
Front Desk Receptionist
Animal Emergency and Trauma Hospital/Eastern Carolina Veterinary Referral
03.2021 - 10.2021
Medical Records Specialist
Castle Branch
03.2017 - 02.2021
Associate of Science - General
Ashworth College
High School Diploma -
Eugene Ashley High School