Alexandra Punch
Connelly Springs
Summary
Dedicated, well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist/Office Manager
Carolina Chiropractic Plus
Morganton, NC
07.2023 - Current
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Verifying income and personal information for payment arrangements.
Leasing Supervisor
Boyd & Hassell
Hickory, NC
03.2020 - 07.2023
- Implemented thorough tenant screening procedures, reducing delinquency rates and avoiding problematic residents.
- Enhanced tenant satisfaction by addressing concerns promptly and providing solutions.
- Streamlined leasing processes for increased efficiency through the implementation of new software systems.
- Verification of income, credit and personal information.
- Maintained positive relationships with tenants, ensuring long-term retention and loyalty.
Operations Manager
Target
Hickory, NC
01.2018 - 01.2020
- Enhanced team productivity by providing effective training programs and performance management systems.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Managed cross-functional teams for successful project completion and timely delivery.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Cashier
Foodlion
Hickory, NC
01.2014 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Skills
- Income Verification Trained
- Computer Literacy
- Billing and Coding Fluency
- Time Management
- Motivational Interviewing
- Case Management
- Empathy and Compassion
- Written and Verbal Communication
- Conflict Resolution
- Organized
- Professionalism
- Confidentiality
- Administrative Writing Skills
Personal Information
Title: Administrator & Management
Timeline
Insurance Verification Specialist/Office Manager
Carolina Chiropractic Plus
07.2023 - Current
Leasing Supervisor
Boyd & Hassell
03.2020 - 07.2023
Operations Manager
Target
01.2018 - 01.2020
Cashier
Foodlion
01.2014 - 01.2018