Alexandra Kinateder
Boone
Summary
Hardworking candidate experienced problem-solving, service, and time management. Experienced in providing exceptional customer service to guests and ensuring efficient operations. Experienced in training new hires in front of house restaurant positions. Committed to developing a strong working relationship with all members of hospitality staff. Well-versed in providing guests and clients with friendly care, oriented around addressing needs and providing support.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Village Inns Of Blowing Rock
06.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used company software system to process reservations, check-ins and check-outs, and payment.
- Documented and distributed messages to support timely communications between front desk agents.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Handled multi-line phone system and promptly transferred calls.
Restaurant Host
Red Onion Cafe
05.2022 - 06.2023
- Engaged with guests to maximize satisfaction with food and service.
- Monitored restaurant activity to determine seating and dining flow.
- Escorted guests to proper tables or offered open seating options.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Supported servers through high-volume shifts with food running and table clearing.
- Trained in bartending to provide guests with drinks during high-volume shifts.
- Trained in hosting, food running, and bartending.
Music Therapy Field Experience
The Foley Center, Broughton Hospital, Hardin Park
02.2021 - 04.2023
- Observed, assessed and documented client reactions, progress, and other outcomes related to music therapy.
- Designed and provided music therapy experiences to address client needs.
- Sung and played musical instruments, such as keyboard, guitar, and percussion instruments.
- Improvised instrumentally, vocally, and physically to meet client's therapeutic needs.
- Gathered diagnostic data from sources such as case documentation, observations of clients, and interviews with clients and family members.
- Led one-on-one music therapy sessions, building rapport and establishing trust.
- Helped clients see personal progress by documenting client reactions, behaviors and other outcomes related to music therapy.
Education
Bachelor of Arts - Music Therapy
Appalachian State University
Boone, NC12.2023
Skills
- Written and oral communications
- Transaction processing
- Customer assistance
- Bar experience
- High-volume dining
- Dining area maintenance
- Hospitality and accommodation
- Front desk operations
Timeline
Front Desk Agent
The Village Inns Of Blowing Rock
06.2023 - Current
Restaurant Host
Red Onion Cafe
05.2022 - 06.2023
Music Therapy Field Experience
The Foley Center, Broughton Hospital, Hardin Park
02.2021 - 04.2023
Bachelor of Arts - Music Therapy
Appalachian State University
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