Alexandra Jones
Waxhaw
Summary
Dynamic and results driven Licensed Insurance agent with a strong track record in sales, client advising and policy management Adept at guiding customers through insurance options, and fostering long term client relationships. Passionate about providing tailored solutions to meet with individual needs while maximizing business growth. And a BIG team player!
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Red Ventures
07.2024 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Market Analyst
Power Home Remodeling
10.2022 - 03.2024
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Generated reports to support development and implementation of marketing plans.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Tracked key metrics and developed spreadsheets and data models.
- Tracked key performance indicators to measure success of Customer Development Department.
- Conduct in-depth market research and analysis to identify key trends and opportunities in the home remodeling industry.
- Implemented strategic initiatives resulting in a remarkable 36% Year-over-Year (YoY) increase in territory performance for key performance indicators (KPIs).
Customer Development Representative
Power Home Remodeling
07.2021 - 10.2022
- Conducted central and regional negotiations, business reviews and follow-up with regional and divisional representatives.
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Built and led top-to-top relationships between company and key players.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Met existing customers to review current services and expand sales opportunities.
Performance Coach
Red Ventures
01.2018 - 01.2019
- Gained extensive knowledge of industry competitors and translated information to create strategies for sales agents to boost the competitive edge vs. other centers.
- Monitored agent metrics intraday and developed coaching strategies to boost conversion.
- Collaborated with a team of SPC's, PC's, and Onboarding PC's to develop a 90-day Ramp-up plan for AllConnect, used center-wide to decrease ramp time to the center average for agents within the first 90 days of tenure.
- Created and delivered training to the center for various products to boost conversion in lower-performing buckets.
- Collaborated with Sales Operations to strategize plans to drive KPIs for the team.
Floor Lead
Red Ventures
06.2017 - 01.2018
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Managed Sales teams throughout the center, collected weekly objectives from Sales Coaches, and SPC's, and developed POA's to translate plans into actionable items for the sales floor.
Master Sales Agent Diamond
Red Ventures
08.2011 - 06.2017
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Maintained top 10% in agent ranking for over 6 years.
- Adaptable; worked on several business launches, including a new vertical in Insurance.
- Licensed in P&C, and Life Insurance.
- Worked on an agency with over 12 A- rated Carriers
- Earned the rank of MSA Red, awarded to 8 sales reps of a 2,000+ sales force.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
Education
High School Diploma -
Miami Killian Senior High School
07.2008
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Building rapport
- Adaptability and resilience
- Client retention
- Cross-selling proficiency
- Strong communication and interpersonal skills
Accomplishments
- Maintained Top Producer within agency for the last 6 months
Skills
- Team Leadership
- Communications Management
- Data Analysis
- Adaptability
Certification
- Property and Casualty License - {34 States} Department of Insurance.
Languages
English
Timeline
Licensed Insurance Agent
Red Ventures
07.2024 - Current
Market Analyst
Power Home Remodeling
10.2022 - 03.2024
Customer Development Representative
Power Home Remodeling
07.2021 - 10.2022
Performance Coach
Red Ventures
01.2018 - 01.2019
Floor Lead
Red Ventures
06.2017 - 01.2018
Master Sales Agent Diamond
Red Ventures
08.2011 - 06.2017
- Property and Casualty License - {34 States} Department of Insurance.
High School Diploma -
Miami Killian Senior High School
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