Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexandra Holding

Pineville

Summary

Experienced professional with over 15 years in the food and beverage/hospitality industry and a year and a half in Residential Construction Project Management, specializing in single and multi-family new build and remodel homes. Skilled in problem-solving, leadership, and teamwork with a proven track record of improving turnover rates through effective training and implementation of new business practices. Known for exceptional interpersonal and phone skills, excels in communication, organization, and leadership roles. Proficient in Microsoft Office, Google Applications, on-site management, scheduling, and overall project management.

Overview

7
7
years of professional experience

Work History

Security Guard

Omega Guard Services
05.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access, and ensured no illegal substances or weapons entered the building.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Bartender Shift Manager

PGA Championship - Delaware North
05.2025 - 05.2025
  • Temporary Specialized Event Position for PGA Championship Week
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Construction Project Manager / Superintendent

ABC Residential, LLC
09.2023 - 11.2024
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Managed construction schedules to achieve adequate project labor coverage.
  • Communicated daily with vendors to keep project fully operational.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Developed and executed pre-construction milestones on project schedule.
  • Supervised day-to-day activities of multi-person teams of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
  • Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.

Bartender / Key Manager

The Warmack
01.2023 - 09.2023
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Lead Bartender

MAL Entertainment Clubs
09.2022 - 01.2023
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Closed out cash register and prepared cashier report at close of business.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Server/Bartender

Mac’s Speed Shop
02.2022 - 09.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Customer Service Representative

ASM Research
04.2021 - 04.2022
  • Assisted customers with their federal unemployment claims via phone and chat documenting all pertinent information including personal identification into our computer system.
  • Successfully managed multiple systems and daily scheduling while complying with all company metrics.
  • Lead contributor when solving difficult questions and problems that arose with our team.
  • Certified as a WeCare Champion to assist employees through tough calls, personal life, and aggressive customer situations.
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Bay Host (Server)/Event Ambassador Captain (Lead Event Server)/New Hire Trainer

Topgolf
06.2018 - 04.2021
  • Followed procedures to correctly handle cash, credit and gift certificate transactions.
  • Retrieved and delivered food and beverage orders.
  • Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
  • Took guest food and beverage orders and entered orders in computer system.
  • Answered guest questions with responses about menu, promotions and specials.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Monitored new server performance and offered continuous support throughout training period.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy
Online
08-2026

High School Diploma - undefined

Grace Academy
Matthews, NC
05.2012

Skills

  • Reliability
  • Superb surveillance skills
  • Vigilant and watchful
  • Situational awareness
  • Relationship building and management
  • Crowd control
  • Conflict resolution

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Supervised team of 20+ staff members.
  • Documented and resolved interpersonal issues between coworkers which led to a positive, enjoyable, and motivated enviornment.

Timeline

Bartender Shift Manager

PGA Championship - Delaware North
05.2025 - 05.2025

Construction Project Manager / Superintendent

ABC Residential, LLC
09.2023 - 11.2024

Security Guard

Omega Guard Services
05.2023 - Current

Bartender / Key Manager

The Warmack
01.2023 - 09.2023

Lead Bartender

MAL Entertainment Clubs
09.2022 - 01.2023

Server/Bartender

Mac’s Speed Shop
02.2022 - 09.2022

Customer Service Representative

ASM Research
04.2021 - 04.2022

Bay Host (Server)/Event Ambassador Captain (Lead Event Server)/New Hire Trainer

Topgolf
06.2018 - 04.2021

High School Diploma - undefined

Grace Academy

Associate of Science - Healthcare Management

Ultimate Medical Academy

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Alexandra Holding