Alexandra Eitzman
Mooresville
Summary
Dynamic professional with a proven track record in the hospitality industry, notably at Harp & Crown LKN, where I spearheaded strategies to boost sales and enhance customer loyalty. Skilled in marketing and customer service, I excel in creating memorable experiences and managing high-volume events. Demonstrates exceptional multitasking abilities and a team-player attitude, ensuring operational excellence and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Charlotte Beer Garden
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager
Harp & Crown LKN
03.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Booked live music and ran all social media platforms for the company.
- Booked and created all events to help drive sales up along with booking private events.
- Made the FOH schedule.
Bartender
Dierks Bentleys Whiskey Row
08.2018 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Helped book live music at the venue.
- Bartended all private events
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
Texas Roadhouse
08.2014 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Transferred and opened a new location and trained the new staff.
- Worked at 4 different locations in different cities.
Education
Legal Studies - Law
National Paralegal College
Arizona03-2028
High School Diploma -
Perrysburg High School
Perrysburg06-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Events
- Marketing
- Group reservations management
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
Certification
ServSafe Certified
Timeline
Bartender
Charlotte Beer Garden
05.2024 - Current
General Manager
Harp & Crown LKN
03.2023 - 05.2024
Bartender
Dierks Bentleys Whiskey Row
08.2018 - 03.2023
Server
Texas Roadhouse
08.2014 - 08.2018
ServSafe Certified
Legal Studies - Law
National Paralegal College
High School Diploma -
Perrysburg High School
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