Alexander Moore
Greensboro
Summary
Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Sales professional with self-directed nature and analytical problem-solving abilities, with knowledge of project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Teleapp Specialist
Lincoln Financial Group
Greensboro
07.2019 - 06.2022
- Conducting interviews of applications for complex and non-routine life insurance applications Via telecommunications in accordance with established procedures and guidelines
- Supported department leadership in implementing new policies, procedures and controls.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Followed all company policies and procedures to deliver quality work.
- Guided less experienced staff through processes such as examining paperwork for completeness, accuracy, and compliance with state regulations at the time of solicitation through policy placement.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- • Manages underwriter follow-up worksheets of a minimum of 500 clients on a weekly basis using Microsoft Excel
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate
CarMax
Greensboro
05.2018 - 05.2019
- Greet and serve exceptional customer service to all customers on a daily basis
- Acquire new customer base by cold calling, walk-ins, and referrals
- Respond to telephone and email requests for information on our vehicles and follow up with them and stay in close communication
- Stay in close communication with customer’s banks, credit unions, and insurance companies to make sure the buying process is as efficient as possible
- Lead the team in buy rate for the last 4 months with a 46%, with the store average being at a 20%
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Universal Patient Services Coordinator
Biogen
Morrisville
01.2016 - 05.2018
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Responsible for providing excellent customer service to customers as well as helping patients to start and stay on therapy
- Assist patients, pharmacies, and doctors by answering questions, educating, and quickly identifying needs while working to resolve issues in a friendly and professional manner
- Assistance to Case Managers by providing coverage of scroll bar activities in an effort to help with the overall acquisition rates within my division
- Heavy focus on assigned coverage for Interferon and Tysabri patients, working on clearing scrollbars and graduating patients
- Keeping track of product complaints, adverse events, and exceeding quality and metrics.
- Communicated with primary care offices and insurance companies to obtain authorization.
Inbound Sales Rep
Time Warner Cable
Morrisville
02.2015 - 01.2016
- Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings
- Goal of 22 sales a day, exceed goals selling 30-35 daily
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
Authorized Retail Consultant
Prime Communications, AT&T
Raleigh
06.2013 - 02.2015
- Working closely with management in shipment control, product replenishment, transfers, and inventory
- Built strong relationships with customers, which led to repeat patrons
- Utilized communication to persuade customers to buy additional merchandise
- Top Sales rep in wired sales in the Eastern NC District in the months of May, June, August, September, November of 2014, also January and February of 2015
- Minimum of 40 sales per month, consistently exceeded quota above and beyond by a minimum of 65 sales a month
- Utilized salesforce CRM to effectively Log reports, expenses, receipts, and sales in company database.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
Bachelor of Arts - Sociology With Criminal Justice Minor
Greensboro College
Greensboro, NC05.2013
Skills
- Managing Accounts
- Closing Sales
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Selling Skills
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Inbound and Outbound Calling
- Online Chat
- Efficient Sales Transactions
- Product and Service Knowledge
Certification
Life insurance License
References
• Tyler Parker 919-798-5292
AT&T (Coworker, Sales Rep)
• Michael Logan
919-492-3044 Biogen (Coworker)
• Ashley Weiss
Lincoln Financial (coworker) 215-804-5946
• Jay Khamhuanthong
Lincoln Financial (coworker) 336-457-9738
Timeline
Sr Teleapp Specialist
Lincoln Financial Group
07.2019 - 06.2022
Sales Associate
CarMax
05.2018 - 05.2019
Universal Patient Services Coordinator
Biogen
01.2016 - 05.2018
Inbound Sales Rep
Time Warner Cable
02.2015 - 01.2016
Authorized Retail Consultant
Prime Communications, AT&T
06.2013 - 02.2015
Bachelor of Arts - Sociology With Criminal Justice Minor
Greensboro College
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