Alexander Stutts
Charlotte,NC
Summary
Dynamic managerial professional with a proven track record of optimizing operational efficiency and driving team success in fast-paced environments. Committed to fostering a collaborative workplace culture that enhances productivity and innovation while consistently delivering exceptional results. Expertise in navigating complex business challenges through effective problem-solving and communication skills, with a strong desire to leverage training and experience in a reputable organization that values growth and development. Eager to contribute to company success while expanding knowledge and skills for mutual advancement.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Hello, Sailor
Charlotte, NC
03.2026 - Current
- Directed daily restaurant operations, ensuring consistent service standards and smooth front- and back-of-house coordination.
- Supervised scheduling, staffing adjustments, and labor coverage to maintain efficient service during peak periods.
- Trained and coached team members on service procedures, hospitality standards, and operational expectations.
- Monitored guest concerns and resolved service issues quickly to protect satisfaction and repeat business.
- Collaborated with leadership on process improvements, staff performance, and operational consistency.
- Coordinated cash handling, POS accuracy, and end-of-day reconciliations to maintain financial control.
- Managed inventory controls, ordering processes, and supply organization to support accurate stock levels.
- Supervised daily restaurant operations, maintaining service flow and team accountability.
Team Lead
Rally Pickleball
Charlotte, NC
01.2024 - Current
- Worked my way up from a server to a team lead
- Monitored servers and bussers to maintain proper workflow and adherence to responsibilities.
- Also, Monitored bar activities to maintain quality and customer satisfaction and had to be creative to make certain specials.
Freight Broker
Total Quality Logistics
01.2023 - 01.2024
- Conducted daily cold calls while nurturing relationships with existing customers
- Set and met weekly goals while managing a diverse book of business
- Prospected new business and expanded shipment coverage through consistent customer outreach.
- Negotiated carrier rates and secured capacity using market trends and lane knowledge.
- Coordinated freight movements across pickup, transit, and delivery milestones.
Team Lead
Topgolf
Charlotte, NC
01.2021 - 01.2023
- Oversaw day-to-day team operations and performance
- Cultivated a healthy and motivating work environment across all departments
- Built relationships with guests to improve satisfaction and engagement. with guest to foster an exceptional experience including food, drinks, and play
Installer
Jacent Strategic Merchandising
01.2020 - 01.2022
- Collaborated with team of 4 to install hardware for large companies
- Installed retail displays, fixtures, and signage according to merchandising plans
- Interpreted planograms to complete accurate store resets and product placements
- Assembled and secured fixture components using hand tools and safety procedures
Lumber Loader
84 Lumber
01.2019 - 01.2021
- Ensured compliance with safety and quality guidelines while operating heavy machinery
- Executed precise inventory management by moving, stocking, and loading large volumes of materials
- Loaded lumber and building materials onto customer trailers with attention to safety and product protection.
- Operated forklifts and pallet jacks to move inventory across yard and loading areas.
- Verified order accuracy before loading to support correct product delivery.
Education
No Degree - Sports Management
Gaston Community College
Gastonia, NCNo Degree - Sports Management
Coker University
Hartsville, SCNo Degree - Sports Management
Queens University
Charlotte, NCHigh School Diploma -
Gaston Day
Gastonia01-2019
Skills
- Conflict Resolution
- Customer service
- Problem-solving
- Communication
- Positive mindset
- Operations management
- Inventory control
- Staff management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Training and development background
- Operations oversight
- Budget control
- Vendor relationship management
Accomplishments
- Wayne Laughter – Academic and Sports Excellence Award – 2019
- Spartan Award – Team Leader Award - 2019
- Coach's Award – Gaston Day Baseball - 2018
Timeline
Assistant General Manager
Hello, Sailor
03.2026 - Current
Team Lead
Rally Pickleball
01.2024 - Current
Freight Broker
Total Quality Logistics
01.2023 - 01.2024
Team Lead
Topgolf
01.2021 - 01.2023
Installer
Jacent Strategic Merchandising
01.2020 - 01.2022
Lumber Loader
84 Lumber
01.2019 - 01.2021
No Degree - Sports Management
Gaston Community College
No Degree - Sports Management
Coker University
No Degree - Sports Management
Queens University
High School Diploma -
Gaston Day