Training and orientation of staff. Creating a training program for all front of house staff including training schedules, testing, mock service, and furthered education.
Building a relationship with the local community including other restaurants fostering a positive and collaborative environment that contributes to growth.
Maintaining essential supplies; ordering and organizing of all paper, beverage, and chemical goods.
Developing a maintenance plan including regular service and cleaning of machinery, renewals of licenses, and general repairs/cleanings.
Organizing and executing intimate wine dinners; scheduling Winemakers and Sales Representatives, and assisting the Executive Chef with pairings, research, and service execution. Managing the wine inventory; thoughtfully picking creative and new wines for guests while also staying on budget, and communicating with the Beverage Director. Garnering meaningful working relationships with Wine Sales Representatives and also bringing in new product for the business.
Managerial duties including ensuring staff is on task and aware of restaurant goals for the day/week. Providing excellent customer service while also ensuring safety for staff and customers. Problem solving any issues that may arise during the shift. Creating the work schedule for staff ensuring requests, staffing needs, and labor costs are all met efficiently. Maintaining a positive workspace by fostering an environment that is respectful, honest, and true to the company’s core values.
Working with the General Manager, Executive Chef, and ownership to actualize financial goals as well as building restaurant reputation of being an inviting, fun, refined, and safe place to dine through great customer service and proficient knowledge of wine and food.
Shift Lead
Oak Steakhouse
05.2021 - 06.2022
Managerial duties including ensuring staff is on task and aware of restaurant goals for the day/week. Providing excellent customer service while also ensuring safety for staff and customers. Problem solving any issues that may arise during the shift.
Managing the wine inventory; thoughtfully picking creative and new wines for guests while also staying on budget. Garnering meaningful working relationships with Wine Sales Representatives and also bringing in new product for the business.
Working with management and ownership to actualize financial goals as well as building restaurant reputation of being an inviting, fun, refined, and safe place to dine through great customer service and proficient knowledge of wine and food.
Handling food and beverage services to up to 50 guests per day.
Lead Sales Associate
Virginia ABC
09.2020 - 05.2021
Managed liquor inventory including distribution to local clientele.
Provided excellent customer service through deep knowledge of products and by cultivating relationships with local clientele.
Performed third key closer duties including opening and closing the store and handling all cash deposits.
Server
Harry’s Seafood Bar and Grille
08.2019 - 03.2020
High volume restaurant; provided services for 40-60 guests per shift.
Ensure guests’ culinary needs were met through courteous, efficient service by anticipating guests’ needs.
Execute a multitude of tasks in a timely manner through organization and time management skills.
Assisted with the set-up, breakdown and dinner of events, including weddings, corporate events, and private parties.
In the dining room: ensure guests’ culinary needs were met through courteous, efficient service by anticipating guests’ needs and having a wealth of knowledge about available cuisine while suggesting palatable wine pairings for the ever-changing specials and casual menu.
Executed a multitude of tasks in a timely manner through organization and time management skills.
Performed opening and closing duties, ensuring success and ease for the team.
Bar experience included but not limited to, making drinks per request of members as a bartender, pool-deck server, or auxiliary café attendant.