Alexander McCluskey
Holly Springs
Summary
Results-driven Inside Sales Representative with expertise in customer relationship management, order processing, and ERP system management. Proven ability to foster strong client relationships and drive sales growth.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Wilson Finley Company
Raleigh
10.2024 - Current
- Engaged customers via phone, email, and in-person interactions to increase aftermarket heavy equipment parts sales.
- Identified and pursued new sales opportunities within existing accounts and prospective markets to expand customer base.
- Acted as the primary contact for assigned customer accounts, fostering strong client relationships.
- Provided timely and professional customer service to encourage repeat business and strengthen client loyalty.
- Entered and managed orders in ERP/CRM systems, ensuring order accuracy and fulfillment details.
- Maintained precise records of quotes, orders, and customer communications.
Data Entry Specialist
Freudenberg-NOK Sealing Technologies
Durham
06.2021 - 02.2024
- Processed customer orders received through the Customer Service Inbox and internal systems.
- Maintained detailed customer records and ensured order accuracy through CRM systems.
- Responded to customer inquiries regarding products, services, and order status.
- Implemented customer-focused solutions to address client needs and improve satisfaction.
- Supported repeat business through consistent communication and reliable service.
Pre-Productionm Specialist
The Upper Deck Company
Morrisville
08.2019 - 03.2021
- Prepared jersey materials for production using clicker press equipment, ensuring readiness for assembly.
- Met daily production targets while maintaining high accuracy and quality standards.
- Counted, labeled, and processed materials into inventory systems to maintain accurate inventory records.
- Assisted production teams in meeting project deadlines by coordinating vendor pack-outs and streamlining communication.
Event Merchandise Sales Associate
Carolina Hurricanes
Raleigh
09.2018 - 03.2021
- Delivered customer service during high-volume retail operations at PNC Arena events.
- Operated POS systems to process merchandise transactions.
- Maintained store inventory levels and stocked merchandise displays.
Barista/Assistant Manager
Kroger
Apex
10.2016 - 05.2018
- Assisted customers with orders, delivering friendly and knowledgeable service to enhance their experience.
- Resolved customer complaints promptly, improving overall satisfaction and fostering loyalty.
- Monitored inventory levels and communicated supply needs to management, ensuring seamless operations.
- Placed orders with suppliers for delivery of products required for daily operations.
- Kept up-to-date records of sales transactions using point-of-sale systems.
Education
High School Diploma -
Neptune High School
Neptune NJ06-2011
Skills
- Customer relationship management
- Client account management
- Order processing
- Data management
- ERP system management
- Data entry accuracy
- Inventory control
- Problem solving
Timeline
Inside Sales Representative
Wilson Finley Company
10.2024 - Current
Data Entry Specialist
Freudenberg-NOK Sealing Technologies
06.2021 - 02.2024
Pre-Productionm Specialist
The Upper Deck Company
08.2019 - 03.2021
Event Merchandise Sales Associate
Carolina Hurricanes
09.2018 - 03.2021
Barista/Assistant Manager
Kroger
10.2016 - 05.2018
High School Diploma -
Neptune High School