Alexander Lance
Mount Gilead
Summary
Dynamic manager with a proven track record at Alwaleed Tobacco & Vape, excelling in customer service and team leadership. Enhanced customer loyalty through effective dispute resolution and communication. Skilled in sales management and staff training, driving high-quality service delivery and fostering strong relationships to boost repeat business.
Overview
6
6
years of professional experience
Work History
Manger
Alwaleed Tobacco & Vape
02.2018 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Maintained organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Penn Foster Online High School
Online01-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Customer relationship management (CRM)
- Sales techniques
- Sales management
- Marketing
Timeline
Manger
Alwaleed Tobacco & Vape
02.2018 - 08.2024
High School Diploma -
Penn Foster Online High School
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