Alexander Hernadez
Charlotte
Summary
Reliable Assistant Grocery Manager known for high productivity and efficient task completion. Skilled in customer service, communication, leadership, team work, schedule managing and problem-solving to ensure smooth store operations and positive shopping experiences for customers while committed to maintaining quality standards
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Assistant Grocery Manager
Food Lion
Charlotte
11.2025 - Current
Center Store Lead
Food Lion
Charlotte
03.2024 - 11.2025
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Organized backroom storage areas in order to maximize space utilization.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Trained and supervised team members on product knowledge and customer service.
- Assisted in managing center store associates by distributing daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Office Assistant
Food Lion
Charlotte
02.2024 - 05.2024
- Conducted regular audits of cash registers for accuracy and compliance.
- Provided support to coworkers, taking on additional tasks during high-volume periods.
- Assisted frontend management with cash office paperwork.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Assisted customers with customer service transactions such as western union, lottery, tobacco and returns.
Customer Service Cashier
Compare Foods
Charlotte
02.2022 - 02.2024
- Processed customer transactions efficiently at a local grocery store.
- Handled cash, credit, and debit payments accurately.
- Managed returns and exchanges according to store policies.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Processed lottery ticket sales and handled cash transactions accurately.
- Processed money transfers and ensured compliance with regulations.
- Verified customer identities and maintained accurate transaction records.
- Assisted customers with inquiries and resolved transaction issues promptly.
- Assisted management with promotional campaigns such as creating signs, preparing flyers or setting up displays at point-of-sale locations.
- Assisted customers with tobacco selection, product knowledge and pricing information.
Education
West Charlotte High School
Charlotte, NCSkills
- Retail operations
- Task delegation
- Customer service and assistance
- Teamwork and collaboration
- Schedule management
Languages
Spanish
Professional
Affiliations
- I enjoy planning hangouts and spending time with my friends
- Love participating in extra curricular activities such as sports
References
References available upon request.
Timeline
Assistant Grocery Manager
Food Lion
11.2025 - Current
Center Store Lead
Food Lion
03.2024 - 11.2025
Office Assistant
Food Lion
02.2024 - 05.2024
Customer Service Cashier
Compare Foods
02.2022 - 02.2024
West Charlotte High School