ALEXANDER DEVENISH
Autryville,NC
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CLIENT SERVICE SPECIALIST
At&T
08.2023 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
PREMIER SERVICE CONSULTANT
At&T
10.2021 - 08.2023
- Resolved issues with systems, hardware and telephones quickly and accurately
- Managed high levels of call flow and responded to mobility wireless & cable tv technical needs, billing issues, and placing orders for sales (25-30 calls daily)
- Used trouble ticketing systems to manage and process support actions and requests
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Provided exceptional customer service by actively listening to customers and responding promptly to inquiries.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Served as key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of process.
- Consistently updated knowledge of industry trends and best practices, ensuring delivery of cutting-edge solutions to clients at all times.
Technical Support Representative
One Support
06.2020 - 09.2021
- Answered many incoming calls from residential and small business customers on DSL internet, bonded DSL internet, VOIP and fiber products
- Managed high levels of call flow and responded to DSL, Fiber, VOIP and Cable Television technical support needs (25 calls daily).
- Analyzed technical issues and used trouble ticketing systems to manage and process support actions and requests
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
THRIFT STORE VOLUNTEER
Orphans Thrift Store
09.2015 - 05.2019
- Maintained accurate records of over 20 donations received, sorted, priced, sold or given away daily.
- Organized donation drives within local communities to increase awareness of thrift store's mission and services offered
- Ensured that all donated items were properly inspected for quality before being placed out for sale.
- Displayed knowledge of current trends in fashion when pricing clothing items for resale.
- Managed stockroom shelves ensuring that items are correctly labeled and organized according to size or type.
- Provided support to store management team with organizing displays, restocking merchandise, and maintaining cleanliness of store.
- Enhanced customer satisfaction by providing friendly and efficient service at thrift store's checkout counter.
FOOD BANK VOLUNTEER
Second Harvest Food Bank Of Southeast North Carolina
02.2018 - 04.2018
- Monitored expiration dates for over 200 food donations to maintain quality.
- Sorted and organized food donations according to nutritional value.
- Fostered positive work environment by demonstrating outstanding teamwork, mutual respect and effective communication
- Adhered to established policies and procedures for receiving, storing, distributing items from food bank.
- Accepted and unloaded food truck deliveries from local businesses and partners.
- Enhanced community food security by efficiently sorting and distributing donated items.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Streamlined inventory management for improved stock turnover and reduced food waste.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
Education
Bachelor of Science - COMPUTER SCIENCE CANDIDATE
Middle Georgia State University
Macon, GA12.2025
Skills
- Exceptional communication
- Compliance requirements
- Windows expertise
- Creative solutions
Certification
Information Updates Outbound Calling Database Maintenance Informational Releases, Simulation and Game Development/SGD Basics
Certificate
Information Technology/Digital Media Basics
Certificate
Gaming and Game Development
19 years of experience playing video games and my college degree has a heavy concentration on game design.
Timeline
CLIENT SERVICE SPECIALIST
At&T
08.2023 - Current
PREMIER SERVICE CONSULTANT
At&T
10.2021 - 08.2023
Technical Support Representative
One Support
06.2020 - 09.2021
FOOD BANK VOLUNTEER
Second Harvest Food Bank Of Southeast North Carolina
02.2018 - 04.2018
THRIFT STORE VOLUNTEER
Orphans Thrift Store
09.2015 - 05.2019
Bachelor of Science - COMPUTER SCIENCE CANDIDATE
Middle Georgia State University
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