Alexa Russell
Firehouse Subs
WINSTONSALEM
5
years of professional experience
Dynamic team leader with proven success in enhancing customer satisfaction and driving sales growth. Expertise in operational training and process improvement, fostering a culture of excellence and efficiency.
Work History
Management Team Member
4 Years 11 Months- Led team in delivering exceptional customer service and ensuring satisfaction.
- Implemented promotional strategies that increased sales during peak hours.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Trained new staff on operational procedures and safety protocols to enhance efficiency.
- Monitored food safety standards to ensure compliance with health regulations.
- Mentored junior team members, fostering professional growth and talent development within the organization.
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
- Championed diversity and inclusion efforts within the organization, resulting in a more inclusive workplace culture.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Implemented store promotions, contributing to increased customer engagement.
- Trained new cashiers on operational procedures and customer service standards.
- Ensured compliance with company policies during transactions and service delivery.
- Collaborated with team members to maintain a clean and organized checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Political Science
1 Year of College - Political Science
Skills
Customer service
Sales strategy
Operational training
Employee training
Safety procedures
Process improvement
Team leadership
Decision-making
Customer focus
Work prioritization
Conflict resolution
Documentation and reporting
Time management
Innovation and creativity
Relationship building
Timeline
Management Team Member
Firehouse Subs
08.2021 - 07.2026Read More
Pensacola State College
No Degree from Political Science
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University of North Carolina At Greensboro
1 Year of College from Political Science
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