Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Work Availability
Quote
Timeline
AssistantManager

Alexa Perez-Loera

1740 Olivia Rd Kinston

Summary

Dynamic Patient Service Representative with proven expertise in appointment scheduling and exceptional customer service at Kinston Community Health Center. Skilled in electronic health records and insurance verification, I excel in multitasking and active listening, ensuring patient satisfaction and operational efficiency. Recognized for my reliability and dedication to delivering quality care. Motivated professional with a background in supporting patient medical needs. Forward-thinking, resourceful, and possessing good interpersonal skills, strong attention to detail, and an upbeat mentality. Flexible, hard worker, ready to learn, and contribute to team success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Kinston Community Health Center
Kinston
09.2023 - Current
  • Facilitated patient registration, verifying that all required documentation was collected and appropriately filed.
  • Created new patient accounts in the EHR system as needed.
  • Initiated application processes to add patients to assistance programs, like the Sliding Fee Discount Program.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Handled a high volume of incoming calls, providing exceptional customer service to patients and families.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Scanned documents into electronic medical records system.
  • Assisted internal departments when needed.
  • Guided patients through the completion of consent and other required medical forms.
  • Ensured the accuracy of all data entered into the computer system.
  • Verified demographics and insurance information to register patients in the computer system.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Managed incoming faxes related to patient registration processes.
  • Answered phones promptly and professionally.
  • Assisted with scheduling outpatient appointments.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Medical Assistant Intern

Goshen Medical Center
New Bern
04.2023 - 05.2025
  • Provided administrative support to the medical staff, such as filing paperwork, answering phones, and greeting visitors.
  • Escorted patients to examination rooms and documented medical histories.
  • Conducted patient interviews to gather health history, vital signs, and information about current medical issues.
  • Supported the clinical team in delivering quality patient care through efficient workflow processes.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.
  • Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
  • Collected specimens for lab testing and performed basic laboratory tests under the supervision of a physician or medical technologist.
  • Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
  • Explained treatment procedures and physicians' instructions.
  • Kept the facility stocked with necessary supplies, equipment, and instruments.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Answered phones and scheduled appointments for the patients.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Cashier

Bojangles' Famous Chicken 'n Biscuits
Kinston
06.2018 - 04.2023
  • Answered customer inquiries regarding menu items, prices, promotions, and special offers.
  • Adhered to all food safety regulations, including proper storage of products and temperature control guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints about food or service.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Processed payments, gave change, and issued receipts for orders.
  • Built and maintained productive relationships with employees.
  • Trained new employees on how to use cash registers, prepare orders, and provide excellent customer service.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Recognized by management for providing exceptional customer service.

Education

Medical Assistant

James Sprunt Community College
Kenansville, NC
05-2023

High School Diploma -

South Lenoir High School
Deep Run, NC
05-2021

Skills

  • Appointment scheduling
  • Customer service
  • Multi-line telephone systems
  • Multitasking capacity
  • Excellent communication
  • Strong empathy
  • Patient documentation
  • Check-in coordination
  • Professionalism
  • Reliability and dedication
  • Active listening
  • Task prioritization
  • Schedule coordination
  • Providing information and resources
  • Communicating to patients and families
  • Appointment confirmation
  • Health insurance knowledge
  • Electronic health records
  • Insurance verification
  • Communication skills
  • Spanish fluency

Certification

  • Certification Medical assistant

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Med-Trainer Training - Completed
  • KnowBe4 Training - Completed
  • The Revenue Cycle Management Course - Completed February 2025
  • How to deliver Exceptional Customer Services - Completed 2025

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You learn to speak by speaking, to study by studying, to run by running, to work by working; in just the same way, you learn to love by loving.
Saint Francis de Sales

Timeline

Patient Service Representative

Kinston Community Health Center
09.2023 - Current

Medical Assistant Intern

Goshen Medical Center
04.2023 - 05.2025

Cashier

Bojangles' Famous Chicken 'n Biscuits
06.2018 - 04.2023

Medical Assistant

James Sprunt Community College

High School Diploma -

South Lenoir High School

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Alexa Perez-Loera