Alexa Peebles
Concord
Summary
Reliable and organized worker with strong customer service skills. A lot of experience in fast-paced environments and able to maintain composure under pressure, multitask, effective communication, and delivering exceptional experiences simultaneously.
Overview
4
4
years of professional experience
Work History
Baker
Cheesecake Factory Restaurant
Huntersville, NC
08.2025 - Current
- Prepared and baked cheesecakes and desserts following standardized recipes.
- Maintained cleanliness of workstations to comply with health department regulations.
- Adapted quickly to changing menu items and special requests from customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
Barista
Starbucks
Huntersville, NC
05.2022 - 08.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workspace to ensure compliance with health regulations.
- Processed transactions accurately using point-of-sale systems, enhancing overall customer experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Collaborated with team members to meet peak demand periods efficiently without compromising quality.
- Developed strong product knowledge to provide personalized recommendations to customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in training new baristas on operational procedures and customer service standards.
Server/Cashier
Soda Shop
Davidson, NC
06.2023 - 06.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders effectively, maintaining accuracy and efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Developed strong relationships with regular customers, contributing to increased sales through personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree -
Southern Utah University
Cedar City, UTHigh School Diploma -
Coral Sands Academy
St. George, UT05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Upselling techniques
- Reliability
- Cool under pressure
- Menu memorization
- Multitasking and organization
Languages
ASL
Full Professional
Timeline
Baker
Cheesecake Factory Restaurant
08.2025 - Current
Server/Cashier
Soda Shop
06.2023 - 06.2024
Barista
Starbucks
05.2022 - 08.2025
No Degree -
Southern Utah University
High School Diploma -
Coral Sands Academy