Alexa Leardi
Wilmington
Summary
Results-driven Assistant General Manager with experience leading leasing operations and supporting property performance. Former top leasing producer with a strong ability to drive occupancy, train team members, and enhance resident satisfaction. Skilled in operational oversight, vendor coordination, and financial tasks including budgeting support and invoice processing. Known for taking initiative, resolving challenges efficiently, and contributing to overall property success.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Phillips Property Management
Wilmington, NC
03.2025 - Current
- Oversee daily leasing operations, managing the full leasing cycle from lead generation to lease execution
- Maintain and improve occupancy rates through strategic marketing, pricing awareness, and lead follow-up
- Supervise and support leasing staff, providing training, guidance, and performance feedback
- Act as the primary point of contact for resident relations, resolving escalated concerns and ensuring high satisfaction
- Review and approve lease applications, ensuring compliance with company policies and fair housing regulations
- Manage rent collection processes and address delinquencies, including coordinating notices and payment plans
- Analyze local market trends and competitor data to inform pricing and leasing strategies
- Enter and process vendor invoices in the property management system, ensuring accuracy and timely submission
- Utilize property management systems to track performance, leasing activity, and resident data
- Assist in budgeting, reporting, and financial tracking for the property
- Organized resident engagement initiatives to improve retention and community satisfaction
Full Time Leasing Specialist
Phillips Property Management
Wilmington, NC
02.2024 - 03.2025
- Consistently ranked as a top leasing performer by achieving high conversion rates from tours to signed leases
- Generated and managed a high volume of leads, conducting property tours that effectively showcased unit features and community amenities
- Maintained strong closing ratios by building rapport with prospects and addressing objections to secure lease agreements
Tanning Consultant
Sun Tan City
Wilmington, NC
12.2023 - 02.2024
- Greet customers upon arrival and check them in.
- Promote deals of the month/memberships.
- Sell products such as lotions, memberships, and bundle deals.
Hostess
Anne Bonny’s Bar and Grill
Wilmington, NC
05.2020 - 01.2024
- Greet customers upon arrival.
- Schedule reservations over the phone and write them down on the calendar.
- In charge of to go orders and handling payment methods.
Education
Bachelor of Business Administration - Business Administration, Marketing Strategy
University of North Carolina Wilmington
Wilmington, NC12-2023
Associate in Arts - Associate in Arts
Cape Fear Community College
Wilmington, NC08-2021
Skills
Team Leadership Property Operations Budget & Invoice Management Leasing & Occupancy Strategy Resident Relations Vendor Management Property Management Software Conflict Resolution
Websites
Timeline
Assistant General Manager
Phillips Property Management
03.2025 - Current
Full Time Leasing Specialist
Phillips Property Management
02.2024 - 03.2025
Tanning Consultant
Sun Tan City
12.2023 - 02.2024
Hostess
Anne Bonny’s Bar and Grill
05.2020 - 01.2024
Associate in Arts - Associate in Arts
Cape Fear Community College
Bachelor of Business Administration - Business Administration, Marketing Strategy
University of North Carolina Wilmington