Alex Yester
Mooresville
Summary
Motivated professional with strong ability to manage and
monitor complex systems. Skilled in real-time analysis, problem-solving, and ensuring operational efficiency. Known for effective teamwork, adaptability, and delivering reliable results in fast-paced environments. Proficient in utilizing advanced control systems and maintaining high standards of safety and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Systems Technician
Ferrovial
Charlotte, NC
10.2024 - Current
- Monitor, configure and troubleshoot network equipment.
- Operate bucket trucks to assist in overhead maintenance tasks. Utilized power tools to support construction and repair projects.
- Assisted in operating skid steer and mini excavator for site preparation and material handling.
- Lead troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Assist in maintaining network infrastructure, contributing to seamless communication across departments.
- Diagnose and resolve issues in fiber optic and low voltage cabling to maintain system integrity and performance.
- Documented technical procedures and user guides, improving knowledge sharing among team members.
- Monitor system performance metrics, identifying areas for improvement and recommending solutions.
- Conduct training sessions for staff on new technologies, enhancing user proficiency and confidence.
Distribution Control Center Operator
Duke Energy
Charlotte, NC
12.2021 - 10.2024
- Proficient in service dispatching using ADMS
- Usage of SCADA controlled devices in ADMS
- Write, review and execute planned and unplanned switching procedures using ITOA
- Assess, place and issue Hot Line Tags on SCADA and non-SCADA devices via ADMS
- Trained Associate Operators on processes and procedures that pertain to Operator role
- Daily usage of all DCC systems (SAP, MAXIMO, SS9 etc)
- Work directly with customers to solve issues, provide information regarding accounts, billing, power outages and projects.
- Responded promptly to system alarms and outages, coordinating with field personnel for resolution.
- Monitored and controlled operations of power generation systems to ensure efficient energy distribution.
Premises Technician
AT&T
Charlotte, NC
10.2017 - 12.2021
- Performed installation services, network troubleshooting, and off-site corrective maintenance on low-voltage cabling, high voltage power, electronic systems and fiber optics.
- Service fiber optic network by splicing, identifying faults and replacing or repairing.
- Diagnosed equipment malfunctions and complete repairs to restore equipment and maintain uptime.
- Working aloft, underground, routing multiple types of cable through innerduct, power poles and conduit.
- Adhered to regulations, policies and procedures for health, safety and environmental compliance.
- Troubleshooted, repaired, managed networks and programmed customer and company equipment.
Operations Manager
Rhino Linings of Charleston
Charleston, SC
06.2015 - 09.2017
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Managed inventory control systems to ensure optimal stock levels and minimize waste.
- Developed training programs for staff, enhancing skills and boosting overall team performance.
- Managed day-to-day operations and established clear performance goals and metrics for revenue, customer service and customer retention
Produce Manager
Fred Meyer
Mill Creek, WA
06.2014 - 08.2016
- Oversaw daily operations of produce department, ensuring quality standards and inventory accuracy.
- Managed 20 departmental employees with a strategic focus on optimal productivity and customer care excellence.
- Trained and mentored staff on proper handling and storage of fresh produce.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with suppliers to source high-quality products at competitive prices.
Education
Associate of Applied Science - Cyber Security
Eastern Gateway Community College
Steubenville, OH02-2021
Skills
- Critical thinking and complex problem solving
- Network configuration
- System monitoring
- Clear and articulate communication
- Proficient in Microsoft Office programs
- Network troubleshooting
Certification
SOPD2 test certification
HLT qualified
Fiber Optic Splicing certification
Bucket Truck certification
Timeline
Information Systems Technician
Ferrovial
10.2024 - Current
Distribution Control Center Operator
Duke Energy
12.2021 - 10.2024
Premises Technician
AT&T
10.2017 - 12.2021
Operations Manager
Rhino Linings of Charleston
06.2015 - 09.2017
Produce Manager
Fred Meyer
06.2014 - 08.2016
Associate of Applied Science - Cyber Security
Eastern Gateway Community College