Alex Thompson
Ayden
Summary
Results-driven Business Administration student with a strong foundation in data interrogation, root cause analysis, and performance reporting. Proven track record of maintaining a 98% satisfaction rating while utilizing Microsoft Office and Adobe Suites to optimize data integrity and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
G&W Telecommunications
Greenville, NC
10.2023 - Current
- Execute data interrogation and root cause analysis on customer feedback and interaction logs to identify systemic trends and prevent recurring complaints.
- Maintain a 98% customer satisfaction rating by leveraging advanced problem-solving techniques and data-driven communication strategies.
- Direct data integrity initiatives by cleaning and auditing customer databases to ensure high levels of accuracy for order processing.
- Compile comprehensive performance reports on key metrics, including resolution rates and CSAT, to provide actionable insights for management.
- Utilize Microsoft Office Suites and data visualization to extract, interpret, and present complex customer order data.
- Collaborate cross-functionally with internal teams to relay customer insights that drive product and service enhancements.
- Facilitate professional training programs for new hires, focusing on company policy, service excellence, and data management protocols.
Education
Bachelor of Science - Business Administration
East Carolina University College of Business
Greenville, NC05.2028
Skills
- Data Interrogation & Analysis: Skilled in analytical problem-solving and comprehensive report compilation
- Technical Proficiency: Expert in Microsoft Office Applications and Adobe Pro Suite
- Information Management: Efficient data management and database integrity maintenance
- Graphic & Video Production: Proficient in Adobe Premiere Pro and Illustrator for visual data presentation
Certification
- Microsoft Office Suites: Specialized in advanced data organization and spreadsheet management.
- Adobe Acrobat Pro: Document Creation & Management.
- Adobe Premiere Pro: Digital Video Production.
- Adobe Illustrator: Graphic Design & Illustration.
Timeline
Customer Service Representative
G&W Telecommunications
10.2023 - Current
Bachelor of Science - Business Administration
East Carolina University College of Business