Alex Shepherd
Cashiers
Summary
Customer-focused Golf Operations Attendant with proven experience supporting all aspects of course operations, including guest check-in, tee-time coordination, cart fleet management, and range maintenance.
Skilled at delivering exceptional service, anticipating player needs, and resolving issues quickly to ensure a smooth, enjoyable golf experience. Known for a professional demeanor, strong communication skills, and the ability to work efficiently in fast-paced environments. Committed to maintaining course presentation standards, promoting a positive club atmosphere, and contributing to an organized, high-performing golf operations team.
Personable and proactive individual with passion for golf and customer service. Possesses knowledge of golf course operations and strong communication skills essential for assisting patrons. Dedicated to enhancing customer experience and maintaining welcoming environment for all members and guests.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Golf Operations
Wade Hampton Golf Club
Cashiers, NC
05.2026 - Current
- Working as both an outside operations attendant and a caddy 3-4 times a week.
- Contributed to overall success of golf operations team by consistently displaying strong work ethic, attention to detail, and adaptability when faced with unforeseen challenges or changes in daily priorities.
- Guided golfers through course navigation, enhancing overall playing experience and efficiency.
- Maintained equipment and golf bags, ensuring readiness for each round.
- Provided insights on course strategy, helping players make informed decisions.
Golf Attendant
Frenchmans Creek Beach and Country Club
Palm Beach Gardens, FL
12.2024 - 05.2026
- Assisted with the organization of tournament setups and events, getting staging areas set up, and ensuring members know where they are playing and what time they will be off.
- Greeted members and guests with a friendly and welcoming demeanor, providing industry-leading hospitality.
- Assisted members and their guests with anything they needed, including club cleaning, cart cleaning, etc. Not only limited to golf, but all aspects regarding the country club.
- Practice facilities are set up every day, as well as maintained during the day-to-day operations.
- Inventory control on all new and demo club stock, finding a better way to control demos going out.
- Assisting in the creation of new standard operating procedures for outside and golf shop operations.
- I ran daily sales in the golf shop and priced new hard goods coming in.
- Assisted in organizing golf tournaments, contributing to seamless event execution
- Streamlined golf cart operations, enhancing member satisfaction and efficiency
Score recorder
Score Capture
Johannesburg, Gauteng
06.2024 - 11.2024
- We set up tournaments online for mainly club champs, separating divisions using handicaps, as well as pairing the groups together.
- Setting up TVs around the clubhouse to ensure members have easy access to viewing scores.
- Assisting members with logging into their profiles to keep score for their group, which allows for live updates, and lets them view the leaderboard whenever they want to.
Kids Golf Coach
Various High Schools
Johannesburg , Gauteng
10.2023 - 09.2024
- Setting up bays for each kid, ensuring they have enough space between them to allow for safe practices.
- Teaching the basics whilst still trying to keep them entertained
Education
Associate of Arts - Business And Operations Management
Unisa
Johannesburg10-2025
Bachelor of Arts - Proffessional Golf Association
Balderstone Sports Institution
Johannesburg12-2024
Skills
- Inventory management
- Clear and friendly communication to members and guests
- Take initiative without having constant supervision
- Anticipating members' and guests' needs
- Understanding good golf etiquette and the rules of golf
- Good decision-making, which aids in creating great customer service
- Great attention to detail, I believe the small things make the biggest difference, ensuring the logos are facing the right way, score cards are centered in holders, and all towels are folded and placed the same way
Certification
American Journey Cultural Exchange BridgeUSA Career Training Program
Timeline
Golf Operations
Wade Hampton Golf Club
05.2026 - Current
Golf Attendant
Frenchmans Creek Beach and Country Club
12.2024 - 05.2026
Score recorder
Score Capture
06.2024 - 11.2024
Kids Golf Coach
Various High Schools
10.2023 - 09.2024
Bachelor of Arts - Proffessional Golf Association
Balderstone Sports Institution
Associate of Arts - Business And Operations Management
Unisa