Support advisors, clients, and internal business partners with trading inquiries, which may include order placement, research, corrections, and system troubleshooting involving trading products.
Work through complex situations to understand the root cause of problems, and determine economical solutions.
Build and leverage relationships with internal departments, third-party vendors, transfer agents, and sponsors to assist with escalations, improve processing pain points, mitigate risk to the firm, and safeguard against trading compliance violations.
Trade Enablement Assistant
Wells Fargo
Charlotte
09.2023 - Current
Served as contact person and source of information to maintain good communication with clients.
Handled incoming calls and directed callers to appropriate department or employee.
Placed trades and provided education in regards to brokerage products and services.
Contractor
Associate Staffing
Charlotte
05.2023 - 09.2023
Utilized critical thinking skills to obtain SIE, Series 7 and Series 63 licenses
Analyzed information in order to apply it to scenario based questions
Restaurant Organization and Sanitation Specialist
Bulla Gastrobar
Charlotte
09.2021 - 09.2022
Reported to the Partnering General Manager, responsible for restaurant presentation and overall employee and guest satisfaction
Charted restaurant seating map, allowing for seating requests from guests while being mindful of server loads
Acted as liaison between staff and management to facilitate and maintain healthy business and customer relationships
Utilized exceptional customer service skills to greet and take care of customers.
Organization Specialist (Seasonal)
Weyerhaeuser
Grifton
05.2019 - 08.2019
Supported warehouse management and production by identifying safety hazards and establishing safety procedures
Configured and assembled new offices
Collaborated with management to organize and file documentation and support daily operations.
Sales Associate
Boost Mobile
Kinston
02.2018 - 08.2018
Reported to the Senior Store Manager and specialized in customer service and cash management
Consistently met/exceeded sales targets driving increase in store/regional performance
Trained and developed new sales representatives
Assumed managerial responsibility by preparing money orders and completing bank deposits.