Assistant Rentals Manager at the Kitty Hawk NC branch of Sun Realty. Licensed North Carolina Real Estate Agent responsible for supervising, training, and providing guidance to personal coordinators, first line supervisory personal coordinators, and Licensed North Carolina Real Estate Agents.
Supervise a fast paced and challenging office which accounts for a combined yearly revenue stream of 6 million dollars requiring multi-tasking, and effective time management to ensure everyone on staff provides exceptional customer service delivering the best guest experience every time.
Work extensively with my peers in other offices and departments to coordinate maintenance, housekeeping, marketing, and funding for 700 properties across the Outer Banks.
Meet stakeholders and peers bi-weekly to discuss efforts/projects/constraints to maximize efficacy and revenue while minimizing roadblocks before they can affect workflow.
Provide quarterly training sessions to the personnel in the office to ensure they understand and are competent in their duties as well as remain aware of changes in company policy or procedure.
Provide clear and concise communication to staff to manage complex and often vaguely outline homeowner and guest expectations which has helped establish a very strong foundation in soft skills as well as interpersonal skills.
Provide monthly briefings to senior management on the status of employees in our office as well as troublesome areas in our current contracts and potential solutions.
Responsible for a list of high stress, high visibility, and high priority houses that often require their issues to be resolved on tight timelines.
Regularly verify pricing, and delivery schedule dates before drafting orders for supplies and services in our property tracker maintenance system similar to Asset Maintenance Management Information System (AMMIS) before finalizing the orders in our in-house supply management software similar to the Federal Procurement Data System – Next Generation (FPDS).
Responsible for reviewing invoices generated by my properties as well as providing approval for invoices generated by my team’s properties for work orders or supplies in TRACK PMS similar to the Data Routing and Storage Application (DRSA).
Provide homeowners with an end of year statement that outlines their properties performance over the last calendar year including strengths and areas for improvement similar to the Contractor Performance Assessment Reporting System (CPARS) as well as answering any questions orally or electronically regarding the statement or to explain market trends and expectations for the coming year.
Utilize Microsoft Teams to communicate with other employees both in and out of my office to ensure information is relayed rapidly, and reliably between multiple locations and people.
As a supervisor ensure records and electronic copies of all official documents are stored in our departments SharePoint server and set an example for staff by promptly uploading all documentation to the shared department server.
Activities Director
Chesapeake Place
11.2018 - 07.2019
Responsible for creating and implementing a monthly schedule of activities for residents over the age of 55 in an assisted living and memory care facility.
Routinely planned, budgeted, and collected donations for large-scale fundraising and awareness events for the facility as well as planning and budgeting health and wellness events for the residents.
Responsible for the operations policies of the activities department and routinely decided on and implemented operational changes as necessary to insure high participant engagement and state and federal regulation and procedure compliance.
Regularly planned, coordinated, and supervised indoor and outdoor recreation events around local weather and vendor schedules to ensure residents had diverse options for recreation year-round.
Supervised a department of life enrichment coordinators providing them with oversite, work scheduling, yearly performance evaluations, and individual development plans as necessary.
Tracked and analyzed data for program cost and participation to evaluate effectiveness for each event to ensure the department budget was being used as effectively as possible.
As the departments director served the primary point of contact for communications with technical services ensuring that necessary equipment and facilities were always maintained and operational, and was frequently called upon to draft written proposals for adding equipment or establishing maintenance and service contracts.
Planned and coordinated two recurring yearly recreational events and one monthly wellness event and supervised said events.
Collecting residents for activities and help them with participation in each activity.
Received the highest award possible in my company’s evaluation system during this employment period.
Assistant Event Director
Knot Your Average Events
05.2017 - 08.2018
Accurately budget for a wedding and for the company, create a floor plan and designs for clients within the venue’s space, know the characteristics and differences in a destination wedding versus an “in-town” wedding, network in a professional setting, use social media to guide online traffic to the company website, run social media, run a schedule for a wedding.
Provided advice, assistance, and performing review, analysis, and evaluations of proposed accounting practices regarding vendor and client accounts.
Regularly analyzed problem areas and recommended corrective actions necessary to ensure solutions and eliminate the recurrence of known problems.
Ensured that obligations, expenditures, and disbursement of funds were recorded and distributed in accordance with all government regulations and client expectations.
Assured those reconciliations were made between various cost and financial records and reports with vendors, clients, and the company.
Conducted pre-solicitation communications and evaluated vendor bids/offers.
Reviewed requests and analyzed the requirements, recommended specific revisions to the statement of work or specifications, decided on the type of contract, milestones, and procurement plan to accommodate clients of varying budgets and expectations.
Evaluated subcontractor performance; resolved staff and delivery scheduling problems, verified single item and bulk deliveries, and monitored product inspection.
Routinely compiled a variety of financial reports for the company including cost/price analysis, Reconciling cash, accounts receivable, accounts payable, and general ledger accounts as well correcting account differences before final submission and review.
Tasked with developing stocking and ordering strategies and long-term support plans to enhance our inventory program to ensure customer needs were meet in a timely fashion.
Often asked to analyze sales, usage data, customer or stakeholder feedback, and market trends to supply products in anticipation of customer needs ahead of time.
Responsible for comparing the budget against those utilized by other associates and verifying the accuracy and feasibility of the projected I received the highest award possible in my company’s evaluation system during this employment period budget provided by our company software and suggesting line-item adjustments.
Responsible for setting, meeting, and measuring personal key performance indicators as well as department and company key performance indicators.
Education
Bachelor's degree - Recreation and Parks Management, Communication Studies
University of North Carolina At Greensboro
Greensboro, NC
05.2018
Skills
Licensed Real Estate Agent
Microsoft Office
Outlook
Excel
PowerPoint
Word
Teams
SharePoint
Accomplishments
Supervised team of 9 staff members.
Collaborated with team of 8 on the Guest Hospitality Committee as the Team lead.
Received the Employee of the Year 2023 and "Ray of Sunshine" 2024 awards for outstanding job performance.
Timeline
Assistant Rentals Manager
Sun Realty
07.2019 - Current
Activities Director
Chesapeake Place
11.2018 - 07.2019
Assistant Event Director
Knot Your Average Events
05.2017 - 08.2018
Bachelor's degree - Recreation and Parks Management, Communication Studies