Alex Hardin
Ellenboro
Summary
Skilled team player with a strong background in customer service environments. Works well independently or with fellow employees to handle assignments and is always ready to go beyond essential assignments-quick learner with good computer abilities. I can create a friendly environment that customers feel welcome and comfortable in. When tasks are assigned, I do everything to ensure that the proper procedures are followed to ensure it is done with precision. Knowledgeable, can easily remember the placement and differentiate between products. Friendly; place customer satisfaction as a top priority and will aid a customer with any issues within the facility. Hardworking, willing to go the extra mile to ensure tasks are completed correctly and on time. Experienced in customer service, worked at a camp resort that was awarded several times for their customer service and guest friendliness. Driven and willing to do the necessary jobs for the company to succeed. Always striving for greatness. Calm in stressful situations, can keep a level head during stressful situations and workplace complaints/disputes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Northgate Resorts
2020.04 - 2023.08
- Directed phone calls to shorten service time and steer conversations toward targeted solutions
- Shared relevant tools with customers as necessary to reduce support call frequency
- Researched issues across multiple databases to fully understand and address concerns
- Combined active listening skills, prepared scripts, and personal communication expertise to determine the best solution for each caller
- Resolved customer inquiries, complaints, and issues, providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Communicated with clients over the phone, email, and chat platforms.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Contacted customers to return routine and general calls promptly.
Fry Cook
Big Dave's Seafood
2018.09 - 2021.02
- Cooked food on the grill and at the fryer, worked with the team to get items out, and served fast to customers
- Trained junior cooks on menu items and cooking methods
- Made food items from the menu and ordered for customers
- Trained cooks and other team members on menu items and cooking methods
- Monitored the quality of prepared products and followed established preparation standards
- Maintained established inventory levels and ordered stock
- Kept front-end staff informed of expected delays or item shortages
- Prepared single orders and batch preparations with minimal waste to control food supply
- Identified and removed expired items from inventory
- Washed, cut, and stored ingredients at the beginning of each shift in preparation for expected customer loads
- Inspected premises to maintain compliance with food safety and sanitation regulations.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Streamlined kitchen operations with effective time management and multitasking skills.
Education
Associate of Science - History Education
Appalachian State Universtiy
Boone, North Carolina05.2025
Associate of Arts -
Isothermal Community College
Spindale, North Carolina05.2023
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- File Management
- Customer Relations
- Complaint Handling
- Customer Relationship Management (CRM)
- Service-oriented self-starter
- De-Escalation Techniques
- Inbound Call Management
Timeline
Customer Service Agent
Northgate Resorts
2020.04 - 2023.08
Fry Cook
Big Dave's Seafood
2018.09 - 2021.02
Associate of Science - History Education
Appalachian State Universtiy
Associate of Arts -
Isothermal Community College
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