Alex Fortney
Greensboro
Summary
Reliable and upbeat associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Excelled in enhancing customer satisfaction and driving revenue growth through innovative promotions and exceptional service. Skilled in training and mentoring, with a strong work ethic and a positive attitude, consistently achieving sales targets and fostering team development.
Overview
13
13
years of professional experience
Work History
Produce Clerk
Food Lion Grocery
02.2024 - Current
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Produce Clerk
Publix
06.2012 - 02.2022
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Managed ordering processes to maintain appropriate inventory levels while minimizing waste due to spoilage or damage.
- Oversaw special orders for events such as weddings or holidays ensuring timely arrival and meeting client expectations.
- Collaborated with store managers to establish sales goals and implement strategies for achieving targets.
- Organized weekly team meetings to discuss progress towards goals, address any issues or concerns, and celebrate successes.
- Implemented seasonal promotions to maximize sales of relevant produce items, driving revenue growth in the department.
- Led a team of produce clerks, fostering professional growth through coaching and mentoring.
- Handled customer complaints professionally resolving issues quickly resulting in satisfied clients returning.
Education
High School Diploma -
LifeSkills Center Of Pinellas County
St. Petersburg, FL05-2008
Skills
- Positive attitude
- Customer service
- Strong work ethic
- Training and mentoring
- Retail sales
- Willingness to learn
Timeline
Produce Clerk
Food Lion Grocery
02.2024 - Current
Produce Clerk
Publix
06.2012 - 02.2022
High School Diploma -
LifeSkills Center Of Pinellas County
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