Alex Dover
Statesville
Summary
Dynamic veterinary professional with extensive experience in patient and client care, as well as administrative and financial management. Enhanced client satisfaction through effective communication and compassionate care. Recognized for improving operational efficiency and fostering trust with clients in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Whole Pet Vets, PLLC
08.2020 - Current
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Helped with training of new employees to improve individuals' capabilities.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, inducing and monitoring anesthesia, sterilizing instruments, and providing post-operative care.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Positioned animals for diagnostic imaging such as x-rays and ultrasounds. Highly proficient in venipuncture.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Financial Manager/Administrative Assistant
Whole Pet Vets, PLLC
12.2021 - Current
- Improved financial accuracy by maintaining organized and up-to-date financial records for four separate hospital locations.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled account information and reported figures in Quickbooks by comparing to bank account statement each month.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Veterinary Assistant/CSR Manager
Harbor Point Animal Hospital
02.2018 - 08.2020
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Customer Service Representative
Viewmont Animal Hospital
04.2017 - 02.2018
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Customer Service Representative
Lake Union Veterinary Clinic
04.2016 - 03.2017
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Fred T Foard High School
Newton, NC01-2013
Skills
- Customer relationship development
- Accounting management
- Animal safety
- Medical record-keeping
Certification
Fear Free Certified: Level 3
Timeline
Financial Manager/Administrative Assistant
Whole Pet Vets, PLLC
12.2021 - Current
Veterinary Assistant
Whole Pet Vets, PLLC
08.2020 - Current
Veterinary Assistant/CSR Manager
Harbor Point Animal Hospital
02.2018 - 08.2020
Customer Service Representative
Viewmont Animal Hospital
04.2017 - 02.2018
Customer Service Representative
Lake Union Veterinary Clinic
04.2016 - 03.2017
High School Diploma -
Fred T Foard High School
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